At a Glance
- Tasks: Support library users during evenings and weekends, ensuring access to resources and study spaces.
- Company: University College London, a prestigious institution with a vibrant campus life.
- Benefits: Flexible hours, valuable experience, and a chance to enhance your customer service skills.
- Other info: On-site role at Bloomsbury Campus with 14 libraries to explore.
- Why this job: Join a dynamic team and make a difference in students' academic journeys.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
University College London is seeking an Evening and Weekend Library Assistant to join the La SS & Io E Library team in London.
The role supports users during evenings and weekends, providing front-of-house service and access to library resources and study spaces.
You will work as part of a customer-facing team, handle data entry and routine tasks, respond to needs, and help maintain a safe learning environment.
The post is on-site at Bloomsbury Campus with 14 libraries and related facilities.
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Evening & Weekend Library Support Specialist employer: UK Dementia Research Institute
At the UCL Institute for Materials Discovery, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through ample networking opportunities with leading experts in academia and industry, as well as our generous benefits package, including 41 days of holiday and a defined benefit pension scheme. Join us in our mission to advance materials research and make a meaningful impact in the field of biosensing technology, all while enjoying the vibrant atmosphere of London.
Contact Details:
UK Dementia Research Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening & Weekend Library Support Specialist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like UK Dementia Research Institute and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at UK Dementia Research Institute and let us see your personality shine through!
We think you need these skills to ace Evening & Weekend Library Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and UK Dementia Research Institute.
Get Familiar with Our Brand:Before applying, take some time to learn about UK Dementia Research Institute and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at UK Dementia Research Institute
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress UK Dementia Research Institute.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which UK Dementia Research Institute will surely appreciate.
