At a Glance
- Tasks: Lead change and engagement activities to enhance services at UCL.
- Company: Join UCL, a leading global university focused on service excellence.
- Benefits: 41 days holiday, pension scheme, gym access, and employee support.
- Other info: Encouraging diverse applicants to foster creativity and innovation.
- Why this job: Make a real impact on staff and student experiences in a collaborative environment.
- Qualifications: Experience in change management within large organisations and strong stakeholder engagement skills.
The predicted salary is between 50000 - 60000 £ per year.
This is an exciting opportunity to join UCL’s Service Excellence function and play a key role in leading and coordinating the change and engagement activity across the Professional Services Hub, including several strategically significant programmes.
Our Service Excellence function is part of the Professional Services Hub which brings together key customer facing and transactional services across different functions: HR, Finance, Commercial, Faculty, Research, Estates, IT & Business Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience.
The University’s Professional Services, which the Hub is a part of, brings together colleagues who perform their work while sitting in the Hub but also outside by binding them together in a common framework of tools, methods, technologies and performance standards.
About the role: This is an exciting opportunity to lead change and engagement activity at the heart of UCL’s ambition to deliver streamlined, high-quality services that enhance the experience of staff, students, and academics. Working within the Service Excellence team, you will define and drive change strategies across a diverse portfolio of programmes—ensuring initiatives are effectively communicated, adopted, and embedded. The role will initially be offered as a 2 year Fixed Term Contract.
About you: We’re looking for an experienced change professional with a strong track record in large, complex organisations. You’ll bring expertise in both agile and waterfall environments, outstanding stakeholder engagement skills, and a strategic mindset that enables you to balance organisational priorities while minimising disruption.
In return, you’ll join a collaborative, forward-thinking environment where your work will directly contribute to meaningful organisational improvement at one of the world’s leading universities.
What we offer: As well as the exciting opportunities this role presents, we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holidays, and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
Our commitment to Equality, Diversity and Inclusion: As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Change and Engagement Lead (Professional Services Hub) employer: UK Dementia Research Institute
At the UCL Institute for Materials Discovery, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through ample networking opportunities with leading experts in academia and industry, as well as our generous benefits package, including 41 days of holiday and a defined benefit pension scheme. Join us in our mission to advance materials research and make a meaningful impact in the field of biosensing technology, all while enjoying the vibrant atmosphere of London.
Contact Details:
UK Dementia Research Institute Recruitment Team
