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- Tasks: Manage the Casework Team and handle student complaints and appeals.
- Company: Join UCL’s Education Services, enhancing student experiences and compliance.
- Benefits: Enjoy 41 days of holiday, a pension scheme, and on-site gym access.
- Why this job: Be part of a transformative team focused on improving student casework and engagement.
- Qualifications: Must have experience in higher education policy and handling complex cases.
- Other info: We encourage diverse applicants to foster creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
UCL’s Education Services department is part of Student and Registry Services and is responsible for providing a range of services that centre around UCL’s education and student experience policy framework. The department plays a key role in ensuring that our regulation, policy, and student engagement framework support the delivery of UCL’s education strategy and our compliance with Office for Students ‘B conditions’. The teams within Education Services are: SRS Compliance, Student Immigration Advice and Compliance, Student Casework, Academic Policy, Quality and Standards (APQS), Student Engagement and Student Welcome & Induction.
The Casework Team is responsible for the handling of student complaints, appeals and student conduct.
About the role
We are hiring 2 Casework Managers currently.
We have an exciting opportunity to join the team as a Casework Manager. Reporting to the Head of Casework, you will be responsible for the day-to-day management of the wider team and contributing to the strategic development of our ways of working and regulatory changes.
You will be working in a fast-paced environment, where you will be required to adapt to competing priorities at short notice, and in a small but evolving collaborative, solutions-focused team who are committed to excellence in customer service and improving the student experience. You will be working with a wide range of key stakeholders across the University and with external bodies such as the Office of the Independent Adjudicator.
This is an exciting time to join the Casework Team as your experience and contributions will help us to transform our ways of working and support our plans to revolutionise the Student Casework Framework.
About you
The successful applicant must have a detailed understanding of Higher Education policies and developments in relation to student casework and academic/research misconduct, with a track record of handling complex cases. They will have gained substantial experience from having worked in a policy development and/or implementation role in higher education previously, and will have a very good knowledge of Higher Education administrative systems and processes.
They will have experience of advising senior colleagues on regulatory and procedural matters, ensuring compliance with policy and procedures, and be able to deal with complex confidential situations with confidence and tact.
What we offer
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
- 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
You can read more about our commitment to Equality, Diversity and Inclusion here .
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Casework Manager x2 employer: UK Dementia Research Institute
Contact Detail:
UK Dementia Research Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework Manager x2
✨Tip Number 1
Familiarize yourself with UCL's education policies and the specific regulations related to student casework. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees in the Education Services department. They can provide valuable insights into the team dynamics and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience with complex case handling and policy development in detail. Be ready to share specific examples that highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Showcase your understanding of the importance of diversity and inclusion in higher education. UCL values these principles, so expressing your commitment to fostering an inclusive environment can set you apart from other candidates.
We think you need these skills to ace Casework Manager x2
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Casework Manager position. Understand the responsibilities and required qualifications, especially regarding higher education policies and student casework.
Highlight Relevant Experience: In your application, emphasize your experience in handling complex cases and your familiarity with higher education administrative systems. Provide specific examples that demonstrate your ability to manage competing priorities and work collaboratively.
Showcase Your Skills: Clearly outline your skills related to policy development, compliance, and advising senior colleagues. Mention any relevant training or certifications that support your expertise in these areas.
Tailor Your Application: Customize your CV and cover letter to reflect UCL’s commitment to diversity and inclusion. Highlight how your background and experiences align with their values and how you can contribute to a diverse workplace.
How to prepare for a job interview at UK Dementia Research Institute
✨Understand Higher Education Policies
Make sure you have a solid grasp of current higher education policies and developments related to student casework. Be prepared to discuss how these policies impact your approach to handling complex cases.
✨Showcase Your Experience
Highlight your previous experience in policy development or implementation within higher education. Be ready to provide specific examples of how you've successfully managed complex situations and contributed to regulatory compliance.
✨Demonstrate Adaptability
Since the role requires adapting to competing priorities, prepare to discuss instances where you've successfully navigated fast-paced environments. Share how you prioritize tasks and manage time effectively under pressure.
✨Emphasize Collaboration Skills
The Casework Team values collaboration, so be sure to illustrate your ability to work with diverse stakeholders. Discuss how you've built relationships and communicated effectively with both internal teams and external bodies.
