Business Standards Co-Ordinator (9-Months Fixed Term Contract/ Internal Applicants Only)

Business Standards Co-Ordinator (9-Months Fixed Term Contract/ Internal Applicants Only)

Ref Number B28-00280 Professional Expertise Estates, Facilities, Accommodation and Safety Department Finance, Commercial and Estates (B28) Location London Working Pattern Full time Salary £43,981-£52,586 Contract Type Fixed-term Working Type On site Available for Secondment Yes Closing Date 07-Jul-2026

About us

At UCL, we are committed to delivering an outstanding student experience across every aspect of university life. UCL Student Accommodation provides a home to thousands of students across a diverse residential portfolio in London, helping to create safe, supportive and inclusive communities where students can thrive.

As one of the world's leading universities, UCL is investing significantly in its campus experience and infrastructure, with an ambitious programme of development and improvement. Within Student Accommodation, we are continually enhancing our services, systems and standards to ensure we meet the highest levels of compliance, safety and operational excellence.

We are now seeking a Business Standards Coordinator to join our team and play a key role in strengthening governance, assurance and continuous improvement across our accommodation services.

About the role

This is an exciting opportunity for a detail-oriented and proactive professional to help shape and maintain business standards across a large and complex accommodation portfolio.

Working closely with the Business Standards Manager, Accommodation Managers and operational teams, you will coordinate compliance activities, support audit programmes and contribute to the development of robust processes, policies and procedures. You will play a central role in monitoring business standards, maintaining compliance records, analysing performance data and supporting both internal and external assurance activities.

The role offers significant variety, combining operational compliance, governance, risk management, process improvement and stakeholder engagement. You will work across a broad network of colleagues, including Estates, Safety Services, Legal Services and central university teams, helping to ensure our services remain aligned with legislative requirements, sector standards and UCL policies.

This position is ideal for someone who enjoys improving processes, identifying opportunities for greater consistency and supporting teams to embed best practice in their day-to-day operations.

Please note, this is a 9-month fixed-term contract/ secondment offered on an onsite basis full-time (5-days per week). This is an internal recruitment advert, available to eligible UCL workers only.

About you

You will bring experience from an operational, compliance, governance, audit, facilities management or business standards environment, along with a strong understanding of how effective processes and assurance frameworks support service excellence.

Highly organised and analytical, you will be confident managing multiple priorities, maintaining accurate records and interpreting data to identify trends, risks and opportunities for improvement. You will have excellent communication and relationship-building skills, enabling you to work effectively with stakeholders at all levels and influence positive change across a diverse organisation.

You will be comfortable reviewing procedures, coordinating audits, monitoring compliance requirements and supporting continuous improvement initiatives. Experience within property, estates, facilities management, accommodation or similarly regulated environments would be particularly valuable.

Most importantly, you will share UCL's commitment to delivering an exceptional experience for students and colleagues through a culture of collaboration, accountability and continuous improvement.

What we offer

As well as exciting opportunities, UCL offers a range of great benefits. Find out below:

• 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
• Option to purchase 5 additional days’ annual leave
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme, season ticket loan, and immigration loan
• Relocation support for eligible posts
• On-site nursery and gym
• Enhanced maternity, paternity, and adoption pay
• Staff Support Service (employee assistance programme)

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.