At a Glance
- Tasks: Support students and visitors with accommodation services and create a welcoming environment.
- Company: Join a diverse and inclusive team at London’s Global University.
- Benefits: Enjoy 41 days holiday, competitive salary, and great employee perks.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 28258 - 29412 £ per year.
We’re looking for a proactive and customer‑focused Assistant Accommodation Advisor to join our Accommodation team. This is a varied and rewarding role where no two days are the same. As a key front‑of‑house representative, you’ll provide a welcoming and professional service to students, visitors and contractors while supporting the smooth day‑to‑day operation of one of our accommodation sites. You’ll assist with reception services, resident administration, check‑ins and check‑outs, maintenance reporting and student support. You’ll also play an important role in helping to create a positive student experience by supporting events, resolving queries and working collaboratively with colleagues across the department.
You are a positive, approachable and organised individual who is passionate about delivering excellent customer service. You enjoy working with people, communicating confidently and building strong relationships with both colleagues and customers. You will have experience in a customer‑facing or administrative environment and will be able to remain calm and professional when handling challenging situations. You are comfortable working in a fast‑paced environment, managing multiple priorities and maintaining a high level of accuracy and attention to detail. You will also be a strong team player with a flexible and proactive approach, willing to support colleagues and contribute positively to the wider student experience. Experience within accommodation, hospitality, retail or student services would be beneficial, but most importantly, you will be enthusiastic, reliable and committed to creating a welcoming environment for all residents.
What we offer
- Salary £28,258-£29,412 per annum.
- 41 days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On‑site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be under‑represented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.
Assistant Accommodation Advisor employer: UK Dementia Research Institute
Join our dynamic Accommodation team at one of London’s leading universities, where you will thrive in a supportive and inclusive work culture. We offer an impressive benefits package, including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional growth, all while contributing to a positive student experience in a vibrant and diverse environment. As an Assistant Accommodation Advisor, you will play a crucial role in fostering community spirit and ensuring exceptional service delivery, making this an ideal workplace for those passionate about customer service and student support.
Contact Details:
UK Dementia Research Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they value and how they interact with students. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for customer service roles, like how you handle difficult situations or how you ensure a positive experience for customers. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Share personal stories that highlight your customer service skills and teamwork. Remember, they want to see how you’ll fit into their team, so be yourself and let your passion for helping others come across.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to mention anything you forgot to say during the interview!
We think you need these skills to ace Assistant Accommodation Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to create a positive experience for others, so share specific examples that showcase your proactive approach!
Be Organised and Detail-Oriented:Since this role involves managing multiple tasks, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay on top of things, and don’t forget to emphasise your attention to detail!
Communicate Confidently:We love candidates who can communicate clearly and effectively. Use your application to show off your communication style—whether it’s through your writing or by sharing experiences where you’ve successfully resolved queries.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at UK Dementia Research Institute
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Accommodation Advisor. Familiarise yourself with the key tasks like check-ins, maintenance reporting, and student support. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled challenging situations or resolved queries. Highlight your ability to remain calm under pressure and how you’ve built strong relationships with customers.
✨Be Proactive and Positive
During the interview, convey your proactive approach and positive attitude. Share instances where you took the initiative to improve a process or enhance the student experience. This will show that you’re not just a team player but also someone who actively contributes to a welcoming environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, upcoming events, or how they measure success in the role. Asking questions shows your genuine interest in the position and helps you assess if it’s the right fit for you.
