At a Glance
- Tasks: Welcome students and manage accommodation services for a vibrant university community.
- Company: Join UCL, one of the world's leading universities, known for its supportive environment.
- Benefits: Enjoy 41 days of holiday, a pension scheme, and on-site facilities.
- Other info: Flexible shifts and a dynamic team atmosphere await you!
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in customer service, hospitality, or retail is essential.
The predicted salary is between 28258 - 29412 £ per year.
At UCL, we’re proud to be one of the world’s leading universities – and we know that an exceptional student experience starts with feeling welcome, safe and supported. Our award-winning Accommodation Team manages over 26 halls, housing more than 6,500 residents in some of London’s most vibrant neighbourhoods. We’re now looking for a friendly, organised and proactive Assistant Accommodation Advisor to join our front-line team!
Be part of London’s Global University – and help our students feel at home.
You’ll be the welcoming face of UCL Accommodation, providing a first-class reception service to our students, visitors and contractors. From handling enquiries and resolving issues to supporting check-ins, check-outs, inspections and events, you’ll ensure our residents enjoy the very best experience.
Working as part of a supportive team, you’ll also play a key role behind the scenes – from managing bookings and payments in our StarRez system to liaising with contractors, reporting maintenance issues and helping coordinate social events. No two days will be the same, and you’ll have the chance to make a genuine difference in students’ lives.
Please note, this is a 12-months fixed term contract role and is offered full time onsite at our Bloomsbury Gold accommodation sites. The role will require an enhanced DBS check for the successful applicant.
You will have previous experience working in the accommodation, hospitality or retail sectors, alongside a proven track record in a similar customer-facing role. You understand how to deliver excellent service and are highly skilled in recognising, empathising with and responding to customer needs.
A confident and professional communicator, you remain calm and solutions-focused in challenging situations, building positive relationships with a wide range of people. You are self-motivated and able to work on your own initiative, while also contributing positively as part of a team. You bring a collegiate and adaptable approach, with a willingness to take on challenges and respond flexibly to ensure a high-quality customer experience.
Well organised and able to manage your time effectively, you are comfortable prioritising competing demands, multitasking and working to deadlines. You can operate at pace while maintaining a high level of accuracy and attention to detail. You are computer literate, with experience of using Microsoft Office and confidence in working with administrative systems.
You will be willing to work flexibly, including evenings and weekends, as part of a rota to support a 24/7 residential and campus environment. Please note, an enhanced DBS certificate is required for this role.
As well as exciting opportunities, UCL offers a range of great benefits including:
- 41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
- Option to purchase 5 additional days’ annual leave
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme, season ticket loan, and immigration loan
- Relocation support for eligible posts
- On-site nursery and gym
- Enhanced maternity, paternity, and adoption pay
- Staff Support Service (employee assistance programme)
As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.
Assistant Accommodation Advisor (12-months Fixed Term Contract) employer: UK Dementia Research Institute
UCL is an exceptional employer, offering a vibrant work culture that prioritises the well-being and development of its staff. As part of our dedicated Accommodation Team, you will enjoy generous benefits such as 41 days of holiday, a supportive environment for personal growth, and the opportunity to make a meaningful impact on students' lives in one of London's most dynamic settings.
Contact Details:
UK Dementia Research Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Advisor (12-months Fixed Term Contract)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on UCL and its Accommodation Team. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a first-class experience, think of examples from your past jobs where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Show off your organisational skills! The job requires juggling multiple tasks, so be prepared to discuss how you manage your time and prioritise effectively. Maybe even bring a planner or a digital tool you use to stay organised.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team.
We think you need these skills to ace Assistant Accommodation Advisor (12-months Fixed Term Contract)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about making students feel at home!
Tailor Your Experience:Make sure to highlight any relevant experience you have in accommodation, hospitality, or customer service. We’re looking for someone who understands how to deliver excellent service, so connect your past roles to what we do here at UCL.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team there!
How to prepare for a job interview at UK Dementia Research Institute
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Accommodation Advisor. Familiarise yourself with UCL's accommodation services and think about how your previous experience in customer-facing roles can contribute to creating a welcoming environment for students.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've successfully handled customer enquiries or resolved issues in past roles. Highlight your ability to empathise with customers and provide solutions, as this is crucial for the role.
✨Demonstrate Team Spirit
UCL values teamwork, so be prepared to discuss how you work collaboratively with others. Share instances where you've contributed positively to a team environment, especially in high-pressure situations, to show that you're adaptable and supportive.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage competing demands. Think about how you would handle various situations, such as a maintenance issue or a busy check-in period, and articulate your thought process clearly.
