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- Tasks: Manage and support inbound study abroad students, overseeing projects and improving processes.
- Company: UCL is a leading global university dedicated to enhancing student mobility and support.
- Benefits: Enjoy 41 days of holiday, a pension scheme, gym access, and family-friendly policies.
- Why this job: Join a dynamic team focused on enriching the affiliate student experience and fostering global connections.
- Qualifications: Experience with inbound study abroad students and process improvement in a university setting is essential.
- Other info: We value diversity and encourage applications from underrepresented groups.
The predicted salary is between 36000 - 60000 £ per year.
Study Abroad and International Student Support (SA/ISS) sits within Student Support and Wellbeing Services (SSWS). The Study Abroad service is responsible for the delivery of a programme of opportunities for students to gain global experience as part of their UCL studies. The team works to promote global student mobility across the institution, providing a range of services for students considering, preparing for, or undertaking an international placement. They also manage UCL’s exchange partnerships. International Student Support (ISS) is a dedicated support service for full-degree international students – providing specialist support and advice for all non-UK students for the duration of their studies. ISS sits alongside the Study Abroad Team, complementing the work of this team, which supports outbound students, by offering inbound mobility support. The Affiliate Student Experience Manager would sit alongside Study Abroad and International Student Support, providing dedicated support to inbound study abroad students, whether fee-paying or exchange. These students are known as ‘affiliate’ students.
About the role
As Affiliate Student Experience Manager for the UCL Study Abroad Team, you will develop expertise and an overview of affiliate processes, policies, and issues, to deliver a central coordination and communication role in support of affiliate students. You will be responsible for overseeing multiple affiliate projects and leading on process improvement workstreams. You will support key stakeholder networks across faculties and departments, providing regular updates and reporting to relevant working groups, including the Study Abroad Working Group. You will support the development of key messaging and communications to international partners. You will conduct research of affiliate offers across other Russell Group institutions and will work with faculties and departments, as well as central services, to scope out the feasibility of a standalone affiliate programme with dedicated affiliate modules. The affiliate student experience is an area that UCL is committed to improving and there are likely to be new objectives arising that the postholder will be asked to develop and implement.
About you
The successful candidate will have experience working with inbound Study Abroad or Exchange students and managing key inbound processes for central teams of academic departments within a university setting. They will have led on process improvement projects in support of the Study Abroad or Exchange student experience and have a good understanding of the challenges these students face. They will have experience managing urgent and complex student situations and will have experience of working successfully with a wide range of stakeholders – including senior stakeholders – and ensuring engagement in projects and activities. They will have excellent interpersonal skills, including an empathic and enabling approach to working with students, and a diplomatic and tactful approach to engaging with academic and Professional Services stakeholders.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:
- 41 Days holiday (including 27 days annual leave, 8 bank holidays, and 6 closure days)
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- On-site gym
- Enhanced maternity, paternity, and adoption pay
- Employee assistance programme: Staff Support Service
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
You can read more about our commitment to Equality, Diversity and Inclusion here .
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Affiliate Student Experience Manager employer: UK Dementia Research Institute
Contact Detail:
UK Dementia Research Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Affiliate Student Experience Manager
✨Tip Number 1
Familiarize yourself with the specific challenges that inbound study abroad students face. Understanding their unique needs will help you demonstrate your empathy and ability to support them effectively during the interview.
✨Tip Number 2
Network with current or former staff members in the Study Abroad and International Student Support teams. They can provide valuable insights into the role and the team dynamics, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Research UCL’s current affiliate processes and any recent changes or improvements made in the Study Abroad sector. Being knowledgeable about these aspects will show your commitment to enhancing the student experience and your proactive nature.
✨Tip Number 4
Prepare examples of past experiences where you successfully managed complex student situations or led process improvement projects. Highlighting these experiences will showcase your relevant skills and your ability to handle the responsibilities of the Affiliate Student Experience Manager role.
We think you need these skills to ace Affiliate Student Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Affiliate Student Experience Manager position. Make sure you understand the responsibilities and expectations, especially regarding support for inbound study abroad students.
Highlight Relevant Experience: In your application, emphasize any previous experience you have working with inbound Study Abroad or Exchange students. Detail specific projects you've led that improved student experiences or processes.
Showcase Interpersonal Skills: Demonstrate your excellent interpersonal skills in your cover letter. Provide examples of how you've successfully engaged with a diverse range of stakeholders, including senior academic staff, and how you approached complex student situations.
Align with UCL's Values: Make sure to reflect UCL's commitment to equality, diversity, and inclusion in your application. Mention any relevant initiatives or experiences that showcase your dedication to fostering an inclusive environment.
How to prepare for a job interview at UK Dementia Research Institute
✨Show Your Understanding of the Role
Make sure to demonstrate your knowledge about the affiliate student experience and the specific challenges that inbound study abroad students face. Highlight any relevant experiences you've had in similar roles or projects.
✨Engage with Stakeholders
Prepare to discuss how you have successfully engaged with a variety of stakeholders in previous roles. Be ready to share examples of how you managed relationships and ensured collaboration among different departments.
✨Highlight Process Improvement Experience
Since the role involves overseeing process improvement workstreams, be prepared to talk about specific projects where you led improvements. Discuss the outcomes and how they positively impacted the student experience.
✨Demonstrate Empathy and Communication Skills
Given the importance of interpersonal skills in this role, think of examples that showcase your empathic approach to working with students. Be ready to explain how you handle complex situations diplomatically and tactfully.
