At a Glance
- Tasks: Support students with accommodation queries and manage applications efficiently.
- Company: UCL, a leading university dedicated to student experience and inclusivity.
- Benefits: 41 days holiday, pension scheme, gym access, and employee support services.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25185 - 30000 £ per year.
Ref Number B28-00276
Professional Expertise: Estates, Facilities, Accommodation and Safety
Department: Finance, Commercial and Estates (B28)
Location: London
Working Pattern: Full time
Salary: £36,433-£41,833
Contract Type: Permanent
Working Type: Hybrid
Available for Secondment: No
Closing Date: 30-Jun-2026
About us
Please note this is an internal only role. UCL is one of the world's leading universities, committed to delivering an outstanding student experience and fostering an inclusive, diverse, and supportive community. The UCL Accommodation team manages more than 8,000 bed spaces across 26 halls of residence, working with both UCL-owned properties and trusted accommodation partners. We play a vital role in supporting students throughout their accommodation journey, from application and allocation through to arrival and ongoing support.
As part of our Accommodation Office team, you'll join a customer-focused service dedicated to helping students access safe, suitable accommodation while ensuring an exceptional experience at every stage.
About the role
We are looking for an enthusiastic and customer-focused Accommodation Advisor to join our Applications and Allocations team. This is an exciting opportunity to contribute to a service that directly impacts the student experience at one of the world's leading universities. As the first point of contact for accommodation-related enquiries, you will provide professional advice and guidance to students, staff and external stakeholders on accommodation eligibility, applications, allocations, finance and associated policies. You will manage enquiries received by telephone, email and online systems, ensuring responses are accurate, timely and delivered with a high level of customer care.
Alongside handling enquiries, you will support the administration of accommodation applications and room allocations using UCL's accommodation management systems. You will play an important role in maintaining accurate records, processing requests and helping to ensure that accommodation services operate efficiently throughout the academic cycle. The role also offers the opportunity to contribute to service improvements, student-facing communications and key university events, including Open Days and arrival periods. This position offers a hybrid working arrangement, combining office-based working in Bloomsbury with the flexibility to work from home for part of the week.
About you
You will be an organised and proactive individual with experience in a customer service or administrative environment. You will have excellent communication skills and enjoy working with a diverse range of people, providing support in a professional, empathetic and solutions-focused manner. You will be comfortable managing multiple priorities in a busy environment and have strong attention to detail when handling data and administrative processes. You will be confident using a range of IT systems and able to learn new technologies quickly. Experience within higher education, student accommodation, housing or a reservations-based environment would be advantageous, as would familiarity with accommodation management systems such as StarRez. Above all, you will share our commitment to delivering an outstanding customer experience and supporting students throughout their accommodation journey.
If you are looking for a rewarding role where you can make a real difference to the student experience while developing your career within a world-leading institution, we would love to hear from you.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holidays and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.
Accommodation Advisor (Applications & Allocations) employer: UK Dementia Research Institute
UCL is an exceptional employer, offering a dynamic work environment in the heart of London, where you can make a meaningful impact on students' lives as an Accommodation Advisor. With a strong commitment to employee growth, UCL provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development within a diverse and inclusive community. Join us to be part of a supportive team dedicated to enhancing the student experience at one of the world's leading universities.
Contact Details:
UK Dementia Research Institute Recruitment Team
