At a Glance
- Tasks: Deliver five-star service and create memorable experiences for guests at Booking Office 1869.
- Company: Join the Autograph Collection, part of Marriott International, known for unique luxury hotels.
- Benefits: Enjoy competitive salary, 28 days holiday, gym access, and exclusive discounts.
- Other info: Dynamic team environment with opportunities for personal development and recognition.
- Why this job: Be the face of luxury hospitality and make a real impact on guest experiences.
- Qualifications: 1 year experience in hospitality, strong communication skills, and a passion for service excellence.
The predicted salary is between 24000 - 30000 € per year.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.
As a Host/ess of Booking Office 1869 at St. Pancras, you are responsible for delivering the warmest of five star welcomes in our food & beverage outlets. Our guests visit us with expectations of attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. One warm smile and one warm welcome at a time is how we've built our reputation and it's your job to uphold this! Goodbyes are just as important as a warm welcome and creating memorable moments for our guests in your role is key.
You will also be responsible for using reservation systems, answering guest enquiries (both telephone and email), and delivering information on pricing, product and menu items.
Responsibilities:- Product (food & beverage), menu, operational, service knowledge is essential.
- Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
- You must be proactive with your learning; this includes menu items and service standards.
- Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets.
- Knowledge of Health, Safety and Hygiene (sanitation, cleanliness).
- Knowledge of reservation systems and computer software.
- Excellence in spoken and written English is key in responding to guest enquiries.
- Attendance at monthly departmental meetings and 1:1's is essential for you to have the knowledge you need in your role.
- Maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, Hansom Lounge and MI+ME.
- Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
- You are expected to deliver service to your full potential when you are here.
- You're expected to maintain the cleanliness of all F&B equipment and areas at all times.
- You are also expected to carry out other duties that may be required to ensure the F&B and overall hotel operation is properly maintained to provide a total guest experience.
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Strong understanding of standards and procedures.
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Detail-oriented with a passion for delivering excellence in customer service.
- In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Host/ess - Booking Office 1869 employer: UK CPC
At Autograph Collection, part of Marriott International, we pride ourselves on creating a vibrant and inclusive work culture that values individuality and personal growth. As a Host/ess at Booking Office 1869 in St. Pancras, you will not only enjoy competitive benefits such as 28 days holiday, complimentary gym access, and a comprehensive training programme, but also the opportunity to make a lasting impact on our guests' experiences. Join us in delivering exceptional service while being part of a global team that celebrates diversity and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Host/ess - Booking Office 1869
✨Tip Number 1
Get to know the company! Research Autograph Collection and its values. When you walk into that interview, show us you understand what makes them unique and how you can contribute to their mission of delivering exceptional guest experiences.
✨Tip Number 2
Practice your people skills! As a Host/ess, your personality is key. Role-play with a friend or family member to nail down your warm welcome and how to handle guest enquiries like a pro. Remember, it’s all about making those memorable moments!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure your grooming and attire reflect the five-star service standard expected at Booking Office 1869. Show us you’re ready to represent the brand from the moment you walk in.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and appreciate the opportunity. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Host/ess - Booking Office 1869
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application to the Host/ess role at Booking Office 1869. Highlight your relevant experience in the hospitality industry and any specific skills that align with what we’re looking for, like your knowledge of food & beverage service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Remember, clarity is key when communicating with us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at UK CPC
✨Know Your Menu Inside Out
Before your interview, make sure you’re familiar with the menu and offerings at Booking Office 1869. This shows that you’re proactive and genuinely interested in the role. Being able to discuss specific dishes or drinks will impress the interviewer and demonstrate your commitment to providing exceptional service.
✨Showcase Your Personality
As a Host/ess, your personality is key to creating memorable guest experiences. During the interview, let your warmth and enthusiasm shine through. Share examples of how you've made guests feel welcome in previous roles, as this aligns perfectly with the expectations of delivering a five-star welcome.
✨Demonstrate Your Communication Skills
Since you'll be interacting with guests and handling enquiries, it’s crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully resolved guest issues or provided excellent service.
✨Understand the Importance of Teamwork
The hospitality industry thrives on teamwork, so be ready to discuss how you’ve collaborated with others in past roles. Highlight your understanding of how each team member contributes to the overall guest experience, and express your eagerness to be part of a dynamic team at Autograph Collection.
