Field Service Coordinator in Farnborough

UK Connect seeks someone with a strong track record in planning and coordinating field technician's work schedules. The role holder will ensure customer jobs are completed on time by acting as the link between customers, field engineers and internal teams. The role has a focus on excellent customer service, by resolving challenges between team availability and customer need. This is a fixed‑term contract to cover maternity leave from 1st September 2026. The role may be perfect for someone looking for part‑time work at the beginning of the new school term. We can be flexible on how the hours are delivered across the week (e.g. 4 full days, 5 shorter days etc.).

About UK Connect: UK Connect is the leading national provider of advanced wireless connectivity, IOT solutions and professional services. We are the market leader in the UK construction sector. We enable our customers to solve their most critical technology challenges, enabling IOT technologies and Digital Transformation. We remain dedicated to connecting the disconnected, utilising enterprise‑grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few. Established in 2013 with a robust CAGR of 32%, UK Connect connects over 2,500 sites yearly to advanced wireless communications and IOT Solutions. We are a small but agile business of 55 people who passionately believe in our three core values: “Collective Experts, Thinking Differently and Getting it Done”.

About You: You’ll have a customer‑first mindset, a proactive approach to problem‑solving, and a passion for delivering a great service. You’ll be motivated by keeping our operations running smoothly, ensuring technicians have everything they need to succeed, and helping the business consistently meet its commitments to customers.

Key Responsibilities:

• Scheduling: Scheduling all work orders in line with SLA and customer requirements.
• Schedule Optimization: Continuously refine the scheduling board to maximise efficiency, productivity, and SLA compliance.
• Minor Schedule Adjustments: Adjust work schedules to ensure customer needs and SLAs are met.
• Major Schedule Adjustments: Escalate major adjustments to line manager for their decision on how the schedule can be changed to prioritise conflicting customer requirements.
• Pre‑Call Confirmation: Conduct pre‑calls with customers prior to dispatching technicians.
• RAMs Management: Ensure the most appropriate Risk Assessment and Method Statement (RAMS) is prepared and issued prior to any site visit as well as liaising with external health and safety consultants to populate site specific RAMs.
• SLA Reporting: Monitoring the SLA report dashboard to ensure works are completed within SLA but also updating work orders where appropriate to reflect SLA eligibility.
• Failed Visit Report: Ensuring failed visits are recorded and reported on.
• Work Order Review: Verify that all work order summaries are complete, detailed, and accurate before scheduling the associated works. If not, proceed with appropriate rejection of work order process.
• Customer Service: Post‑work order calls/checks to be completed to confirm adequate completion of adequate, collect customer feedback and elevate any customer concerns to the Field Services Manager and/or Service Manager.

Experience: Experience in a similar role that enables you to showcase transferrable skills.

Company Culture and Values: We have been a certified Great Place to Work for six years running and care about the communities we impact. We give a percentage of our profits each year to our charity, the Farr Foundation, which supports children in getting into STEM subjects. Last year, we supported over 15,000 children.

What’s In It for You? You can make a real difference to our business, knowing you are supported by a team of 60 across two offices. We are not like other businesses with shareholders to impress, or unrealistic objectives. At UK Connect, we take a long‑term view of things, meaning our focus is on fully funded personal and professional development, helping you work to the best of your abilities.

• 25 days annual leave as standard.
• Unique benefits points scheme giving access to lucrative offerings.
• Opportunity to work in a company recognised for its efforts to become the best workplace (Great Place to Work).
• Work within a company whose Executive Chairman has been recognised as ‘One to Watch’ in The LDC Top 50 Most Ambitious Business Leaders Programme.
• Modern and progressive office space.
• Free Parking.
• Café, Gym and Restaurant on‑site.
• Opportunity to work with a dynamic and innovative team.
• Chance to make a significant impact on the growth of a successful company.