At a Glance
- Tasks: Configure and maintain modern applications while supporting their rollout across the organisation.
- Company: Join a forward-thinking team focused on digital transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continual service improvement.
- Why this job: Be part of an exciting project that replaces legacy systems with next-gen technology.
- Qualifications: Experience in application support and strong problem-solving skills required.
INSIDE IR35
Enhanced Clearance may be preferable
Short Description of the Role
We're seeking an experienced Application Operations Engineer to join a team supporting a modern, business-critical digital platform currently being expanded across the organisation. This is an exciting opportunity to work on a next-generation application, supporting its ongoing development, configuration, and operational rollout as it replaces legacy systems.
You'll play a key role in configuring application products, supporting service delivery, and ensuring users have access to the tools and data they need. Working within a collaborative, multi-disciplinary environment, you'll help maintain platform stability while contributing to continual service improvements.
Key Responsibilities
- Configure and maintain products within a modern enterprise platform.
- Develop and maintain product templates using templating and document layout technologies.
- Support the onboarding and ongoing configuration of new products and services.
- Collaborate with delivery teams and stakeholders throughout implementation and operational support.
- Manage Incidents, Problems and Changes using IT Service Management processes and tooling.
- Support routine application maintenance, administration and operational activities.
- Assist with testing, validation and verification of new platform functionality.
- Monitor application performance and help ensure services meet business and operational requirements.
- Work collaboratively within a multi-disciplinary support team to deliver high-quality service.
- Contribute to continual service improvement initiatives and process enhancements.
- Experience using templating languages such as Handlebars.js, Mustache.js, or similar.
- Experience with document generation or layout tools such as Typst.
- Experience supporting or administering enterprise applications within a production environment.
- Strong background in application configuration and operational support.
- Experience working with ITIL processes, including Incident, Problem and Change Management.
- Experience using ServiceNow or similar IT Service Management platforms.
- Ability to investigate, troubleshoot and resolve application issues.
- Experience carrying out routine maintenance, administration and technical support activities.
- Understanding of software testing principles and supporting test activities.
- Strong communication skills with the ability to work effectively with technical and non-technical stakeholders.
- Excellent problem-solving skills with a proactive and ownership-driven approach.
- Experience working within collaborative, multi-disciplinary teams.
- Knowledge of configuration management and service availability best practices.
- Experience supporting cloud-hosted or modern digital platforms.
- Understanding of Continual Service Improvement (CSI) methodologies.
- Experience working within Agile delivery environments.
Application Operations Engineer in Exeter employer: UK Civil Service
As the AI and Innovation Director within the Future Civil Service, you will be part of a transformative journey that prioritises innovation and excellence in public service delivery. Our work culture fosters collaboration and creativity, providing ample opportunities for professional growth while directly impacting the future of government operations. Located at the heart of the UK Government, this role offers a unique chance to shape policies that leverage cutting-edge AI technologies, ensuring a meaningful contribution to society.
StudySmarter Expert Advice🤫
We think this is how you could land Application Operations Engineer in Exeter
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at UK Civil Service or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to UK Civil Service.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like UK Civil Service.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like UK Civil Service that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Operations Engineer in Exeter
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at UK Civil Service.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at UK Civil Service and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at UK Civil Service
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If UK Civil Service uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
