At a Glance
- Tasks: Conduct face-to-face surveys with air passengers at Luton Airport.
- Company: Join the UK's leading aviation and aerospace regulator.
- Benefits: Enjoy free parking, uniform allowance, and discounts at airport retailers.
- Other info: Flexible shifts available; must be able to work early and late hours.
- Why this job: Gain valuable customer service experience in a dynamic airport environment.
- Qualifications: Customer service experience preferred; market research experience is a plus.
The predicted salary is between 11868 - 11868 £ per year.
Salary: £25,000 (Prorated salary £11,868 per annum as this is a part time role)
Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year
Security Level: CTC
Location: Luton Airport
Visa Restrictions: This position does not offer visa sponsorship.
Closing Date: Friday 31st July 2026
Interview Date: W/C Monday 3rd or 10th August 2026
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
We are currently looking for Survey Interviewers for Luton Airport and candidates would have previous customer experience. The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations:
- To approach air passengers to seek their cooperation with the survey
- To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire
- Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate.
- Indicate on the questionnaire where it is believed that false information has been deliberately given
- Maintain a strict systematic random sampling scheme to ensure integrity of survey results
Shift patterns would be between 6am and 10:30pm – this would largely depend on passenger numbers coming through the airport. Candidates should live within a commutable distance for shift times.
About You
- Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.
- Previous experience with market research is advantageous but not essential.
- Must be able to read, understand and speak English fluently; the ability to speak other languages would be an asset.
- Experience of working autonomously and without supervision.
- Candidates should be available to work over all days of the week with a mixture of early and late shifts for 10 shifts per month.
What Can We Offer You?
We offer free parking, uniform allowance as well as staff discounts at airport retailers and restaurants.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. CTC - To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.
If you do not meet these requirements, we may not be able to accept your application.
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Relocation & Property
The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.
Inclusive Recruitment
We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview.
If you require any adjustments during the recruitment process, please let us know.
Working With Us
Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.
Our Values: Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
Survey Interviewer - Luton Airport employer: UK Civil Aviation Authority
As a leading regulator in the UK's aviation and aerospace sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and a supportive culture that values integrity and inclusivity. Located in Gatwick, our office provides a unique chance to engage with diverse stakeholders while contributing to the safety and advancement of the aviation industry.
Contact Details:
UK Civil Aviation Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Survey Interviewer - Luton Airport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like UK Civil Aviation Authority and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at UK Civil Aviation Authority and let us see your personality shine through!
We think you need these skills to ace Survey Interviewer - Luton Airport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and UK Civil Aviation Authority.
Get Familiar with Our Brand:Before applying, take some time to learn about UK Civil Aviation Authority and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at UK Civil Aviation Authority
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress UK Civil Aviation Authority.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which UK Civil Aviation Authority will surely appreciate.
