Facilities Support Officer

Salary - £31,942 to £33,898

Onsite in Bangor (Wales)

Permanent, full-time or part-time options available

UKCEH is looking for an experienced Facilities Support Officer to join our team of talented individuals, contributing to scientific discovery and generating the data, insights and solutions that researchers, businesses and governments need to solve complex environmental challenges. You’ll be joining our team in Bangor (North Wales). If you enjoy building strong working relationships, are comfortable managing a range of priorities and take pride in delivering a high-quality workplace experience, we want to hear from you. You’ll be playing a key role in supporting a multi-site workplace team, helping to maintain a safe, efficient and welcoming environment for colleagues and visitors. This role combines practical facilities support with administrative coordination, acting as a key point of contact for stakeholders across UKCEH. Working closely with colleagues and contractors, you’ll help ensure day-to-day operations run smoothly, supporting the wider team to deliver an excellent service. Clear communication, organisation and a collaborative approach will be essential to success in this role.

Responsibilities

• Workplace Operations & Team Support
• Deliver hands‑on workplace support including room setups, moves, deliveries, waste handling, and general site logistics.
• Act as the local workplace lead, coordinating daily activities and supporting onsite colleagues with guidance and cover as required.
• Maintain high standards of housekeeping, safety, and presentation across the site through a proactive approach.
• Provide flexible support across services, including reception and front‑of‑house where required.
• Promote a positive, customer‑focused culture and act as a key local point of contact for workplace matters.
• Contractor, Maintenance & Asset Coordination
• Coordinate and supervise contractors, ensuring compliance with permits, RAMS (risk assessment and method statements), and safe systems of work.
• Support delivery of planned preventative maintenance (PPM) and reactive works, including first‑line fault response.
• Liaise with service providers and internal teams to ensure works are completed to agreed standards and timeframes.
• Assist with maintaining asset records, site documentation, and maintenance data systems.
• Contribute to minor works, maintenance improvements, and longer‑term site development activities.
• Compliance, Administration & Assurance
• Carry out workplace inspections and statutory compliance checks (e.g. fire safety, water hygiene, emergency systems).
• Ensure defects, hazards, and non‑compliance issues are identified, recorded, and resolved in a timely manner.
• Manage service requests, bookings, and helpdesk tasks, ensuring efficient tracking and closure.
• Maintain accurate records of inspections, contractor activities, and compliance documentation.
• Support audits, reporting, and administrative processes to ensure adherence to organisational policies and regulatory requirements.

Qualifications and requirements

• Ability to take a practical, hands‑on approach to solve operational issues and solving facilities‑based problems.
• Willingness to learn facilities health and safety statutory compliance requirements.
• Personable and comfortable managing contractors and/or service providers. Willing to challenge standards of work if required.
• Strong organisational, administrative, and IT skills (Microsoft 365 and helpdesk systems).
• Confident communicator with a proactive, customer‑focused mindset and ability to support others.
• Full UK driving licence – this is a requirement for trips to Aber.
• Knowledge of building services, maintenance practices, and asset management systems (Desirable).
• Experience in working in facilities, estates or workplace environment. (Desirable)
• Health and safety experience and an understanding of statutory compliance. (Desirable)
• Experience supporting planned preventative maintenance (PPM) and reactive works (Desirable).
• Awareness of compliance areas such as water hygiene, fire safety, or COSHH (Desirable).
• Relevant training (e.g. Legionella, fire awareness) (Desirable).

Benefits

• 27 days annual leave (rising to 29 days after 5 years’ service) plus 3 days for Christmas closure.
• 10% employer pension contribution.
• Flexible and hybrid working arrangements (role dependant).
• Peer reward and recognition scheme.
• Dental insurance, gym/fitness discounts, retail discount portal.
• Enhanced maternity and paternity leave.
• 24‑hour, 365‑day support with physical, mental, social, health or financial issues and much more…

Our Commitment to Inclusion

At UKCEH, we are committed to creating an inclusive and equitable workplace where everyone has the opportunity to thrive. We welcome applications from people of all backgrounds, identities, abilities, and circumstances. As a Disability Confident employer, we actively encourage applications from neurodivergent candidates and people with disabilities, and we’re happy to provide adjustments or support at any stage of the recruitment process - just let us know. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d love to hear from you anyway. You may be just the right fit for this role or another within our wider team.

Please note: Unfortunately, we are unable to offer visa sponsorship for this role and this does not qualify for endorsement to support a Global Talent Visa application. If you are considering pursuing self‑sponsorship, please indicate this in your application so we can take it into account during the recruitment process.