At a Glance
- Tasks: Lead IT service operations and ensure high-quality, customer-focused IT services.
- Company: Join SIG Plc, a leading supplier of specialist building materials in Europe.
- Benefits: Enjoy competitive salary, 25 days holiday, and a supportive team environment.
- Other info: Opportunities for growth and development through structured training and mentorship.
- Why this job: Drive innovation and make a real impact in a dynamic IT landscape.
- Qualifications: Experience in IT Service Operations and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe with strong positions in its core markets as a specialist distributor of insulation and interiors products and as a merchant of roofing and exteriors products.
IT Service Operations Manager
The role ensures the delivery of reliable, secure, and customer-focused IT services through effective team leadership, supplier management, operational governance, and continual service improvement.
The role drives operational excellence through the adoption of best practices, automation, AI-enabled capabilities, and service innovation.
Working closely with business stakeholders, internal IT teams, and strategic suppliers, the role ensures technology services deliver measurable value, support business objectives, and meet the needs of more than 3,000 colleagues across a geographically dispersed UK organisation with over 160 branches.
What you will be doing
- Lead and develop Service Operations, Service Desk, and Service Management teams, ensuring the delivery of high-quality, customer-focused IT services aligned to business objectives.
- Own the performance, governance, and continual improvement of ITIL service management practices, including Incident, Problem, Change, Request, Asset, and Configuration Management.
- Ensure the achievement of agreed SLAs, OLAs, and operational performance targets
- Lead Major Incident Management activities, ensuring effective coordination, communication, escalation, rapid service restoration, and ongoing service resilience.
- Drive continual service improvement through the adoption of AI, automation, self-service capabilities, and Service Now platform enhancements to improve efficiency, customer experience, and operational effectiveness.
- Develop high-performing teams through coaching, mentoring, performance management, and the promotion of a collaborative, accountable, and customer-focused culture.
- Build strong relationships with business stakeholders, IT teams, and strategic suppliers to ensure services meet business requirements and deliver measurable value.
- Contribute to the Service Operations strategy and roadmap, leading operational improvements, service enhancements, and technology-driven transformation initiatives
What you will be doing
Essential
- Significant experience in IT Service Operations or IT Service Management roles.
- Strong practical experience of ITIL Service Management disciplines and frameworks.
- Experience managing Service Desk and End User Support functions.
- Proven experience in Major Incident and Problem Management.
- Experience managing IT Asset Management and Configuration Management practices.
- Experience managing third-party suppliers, contracts, and service performance.
- Strong stakeholder management and communication skills.
- Experience leading service improvement, automation, and operational improvement initiatives.
- Knowledge of ITSM platforms such as Service Now.
- Strong analytical, problem-solving, and decision-making capabilities.
Desirable
- ITIL v4 Managing Professional or equivalent certification.
- Experience of AI-enabled service operations and workflow automation.
What we offer
- Competitive salary
- 25 days holiday + 8 bank holidays. Company closed during Christmas period
- Company pension with up to 7.5% employer contribution.
- Life assurance (up to 4x salary).
- SIG Share Incentive Plan
- Employee Discounts from top high street and online brands
- Access to structured development through our Operations Academy, Apprenticeships, and on-demand training via our Learning System.
At SIG PLC, we recognise the value our employees bring. In return, you’ll be part of a supportive team with opportunities to grow, train, and build a long-term career.
SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued.
We welcome talent that reflects the diverse customers and communities we serve.
If you require any accommodations during the recruitment process, please let us know.
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IT Service Operations Manager in Sheffield employer: UK Central
At SIG Plc., we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an IT Service Operations Manager, you will lead high-performing teams in a supportive environment, with access to structured development opportunities through our Operations Academy and a commitment to employee well-being, including competitive salaries and generous holiday allowances. Join us in delivering exceptional IT services that drive value for over 3,000 colleagues across the UK, while enjoying the benefits of a fair and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Operations Manager in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what UK Central values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges UK Central might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace IT Service Operations Manager in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at UK Central.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at UK Central. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at UK Central
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
