Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service to support participants in a groundbreaking health study.
- Company: Leading health research organisation with a focus on participant engagement.
- Benefits: 26 days annual leave, pension scheme, and personal development opportunities.
- Why this job: Join a landmark health study and make a difference in people's lives.
- Qualifications: Strong communication skills and experience in a contact centre environment.
- Other info: Hybrid role with great benefits and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading health research organization is seeking a Participant Contact Centre Advisor in Cheadle. This permanent role involves providing excellent customer service to support participants in a landmark health study.
Key responsibilities include:
- Answering participant inquiries
- Managing calls and emails
- Maintaining professional engagement
The position offers a comprehensive benefits package including 26 days of annual leave, a pension scheme, and personal development opportunities.
The ideal candidate will have strong communication skills and contact centre experience.
Participant Experience Advisor | Hybrid Role with Great Benefits in Cheadle employer: UK Biobank Limited
Contact Detail:
UK Biobank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Participant Experience Advisor | Hybrid Role with Great Benefits in Cheadle
✨Tip Number 1
Make sure you know the ins and outs of the health research organisation you're applying to. Research their projects and values so you can show genuine interest during your interview. It’ll help us see that you’re not just another candidate!
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with participants, try role-playing common scenarios with a friend. This will help you feel more confident when answering inquiries and managing calls.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Participant Experience Advisor. We love seeing candidates who’ve done their homework!
✨Tip Number 4
Apply through our website for the best chance of landing the job! Tailor your application to highlight your contact centre experience and customer service skills. We want to see how you can contribute to making the participant experience exceptional!
We think you need these skills to ace Participant Experience Advisor | Hybrid Role with Great Benefits in Cheadle
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for the Participant Experience Advisor role, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or contact centres.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your CV and cover letter to highlight your skills and experiences that align with the job description. Mention specific examples of how you've provided excellent customer service in the past.
Be Professional Yet Approachable: While we appreciate professionalism, we also value a friendly tone. Your application should strike a balance between being formal and approachable, reflecting the kind of engagement we expect with participants in our health study.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can consider you for this exciting opportunity!
How to prepare for a job interview at UK Biobank Limited
✨Know the Organisation Inside Out
Before your interview, make sure you research the health research organisation thoroughly. Understand their mission, values, and the specific health study you'll be supporting. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Participant Experience Advisor, strong communication is key. Prepare examples from your past experiences where you've successfully managed customer inquiries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service and contact centre experience. Think about how you would handle difficult participants or high-pressure situations. Having structured responses ready will boost your confidence and demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows that you're engaged and serious about contributing to the organisation's goals.
