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- Tasks: Be the voice enhancing participants' journeys in a groundbreaking health study.
- Company: Join UK Biobank, a leader in health research with a focus on inclusivity.
- Benefits: Enjoy 26 days of annual leave, competitive salary, and hybrid working options.
- Why this job: Make a real impact on global health while developing your communication skills.
- Qualifications: Experience in customer service and contact centre roles is essential.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 27610 - 34500 £ per year.
Be the voice that enhances our participants' journey. Our Participant Contact Centre at UK Biobank is truly unique. The team plays a pivotal role in the largest health study of its kind, maintaining ongoing engagement with all 500,000 participants. Our service sits at the heart of this mission, ensuring that every participant's experience is exceptional.
Join our 25-member PCC team as an Advisor in Stockport, and you’ll be contributing to ground-breaking scientific discoveries that enhance global health. You’ll work in an inspiring, inclusive environment where everyone takes pride in their contributions and the way they achieve them.
In essence, this role embodies the external 'face and voice' of our organisation - providing professional, friendly and courteous support to UK Biobank participants, handling requests for information, providing guidance and answering queries, booking appointments and dealing with various after-call administrative tasks.
Every member of the PCC team takes pride in making a significant impact on each participant, understanding the importance of patience and empathy when interacting with individuals from diverse backgrounds and age groups. You’ll be promoting ongoing engagement with our volunteers through incoming and outgoing calls, as well as emails. Given the importance of our work, you’ll also be answering calls from the media, members of the public and health professionals eager to know more about a project that is driving innovation in health across the world.
This role is perfect for those who excel in people-oriented positions. Many of our team members have backgrounds in customer service, although contact centre experience is key, highlighting the importance of a compassionate and understanding approach.
- Excellent communication skills and an organised approach to your work.
- Experience of handling inbound and outbound calls in a contact centre.
- Confidence in using a CRM system and following standard operating procedures.
To find out more about the team please visit: working pattern is Monday to Friday with shift patterns between 8:00am & 7.00pm and opportunity for hybrid working. Located in Greater Manchester (initially based in Stockport with a move to Manchester Science Park mid to late 2026).
Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development.
Your Wellbeing Matters to Us. We’re proud to offer a benefits package that supports your health, financial security, and work-life balance - right from day one. Here’s what you can look forward to as part of our team: 26 Days’ Annual Leave - Plus
Participant Contact Centre Advisor in Cheadle employer: UK Biobank Limited
Contact Detail:
UK Biobank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Participant Contact Centre Advisor in Cheadle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on UK Biobank and its mission. Understanding their goals will help you connect your experience with what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Show your personality! When you’re on the call or in the interview, let your friendly and approachable nature shine through. Remember, they want someone who can connect with participants and make them feel valued.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Participant Contact Centre Advisor in Cheadle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Participant Contact Centre Advisor role. Highlight your customer service experience and any relevant contact centre skills, as we want to see how you can enhance our participants' journey.
Showcase Your Communication Skills: Since this role is all about being the voice of our organisation, demonstrate your excellent communication skills in your application. Use clear and friendly language to reflect the professional yet approachable vibe we’re after.
Emphasise Empathy and Patience: We value a compassionate approach when dealing with our diverse participants. Share examples in your application that showcase your ability to handle queries with empathy and understanding, as this is key to making a significant impact.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our PCC team.
How to prepare for a job interview at UK Biobank Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Participant Contact Centre Advisor role. Familiarise yourself with the responsibilities, such as handling calls and providing support to participants. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your People Skills
Since this role is all about engaging with participants, be ready to share examples of how you've successfully interacted with diverse individuals in previous roles. Highlight your experience in customer service and how you’ve handled challenging situations with empathy and patience.
✨Prepare for Common Questions
Anticipate questions related to your experience in a contact centre environment, such as how you manage high call volumes or deal with difficult callers. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the team and the organisation. Inquire about the training process, team dynamics, or how success is measured in the role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
