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- Tasks: Provide top-notch support for the Finacle core banking platform and resolve technical issues.
- Company: Join a dynamic banking technology team in London with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact by ensuring system efficiency and supporting critical banking operations.
- Qualifications: Experience with Infosys Finacle and strong problem-solving skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced Finacle Support Analyst to join a dynamic banking technology team in London. The successful candidate will be responsible for providing functional and technical support for the Infosys Finacle core banking platform, ensuring maximum system availability and operational efficiency across the bank.
- Provide day-to-day L1, L2 and L3 support for the Finacle core banking system, resolving incidents and service requests within agreed SLAs.
- Investigate, diagnose and resolve Finacle application issues across modules including Deposits, Loans, Payments, Trade Finance and General Ledger.
- Liaise with Infosys and third-party vendors to manage escalated technical issues and patch deployments.
- Support system upgrades, patch releases and new module implementations in collaboration with the IT and business change teams.
- Develop and maintain functional and technical documentation including runbooks, SOPs and known error databases.
- Perform Finacle configuration changes and parameterisation in line with change management procedures.
- Work closely with business stakeholders including Operations, Finance, Compliance and Risk to understand requirements and translate into system solutions.
- Monitor system performance, proactively identify potential issues and implement preventative measures.
- Support UAT and regression testing for system changes and new releases.
- Assist in data migration, reconciliation and reporting activities as required.
- Participate in on-call rota for critical system support outside of business hours where required.
- Proven hands-on experience supporting Infosys Finacle (version 10x or above preferred).
Application Support Specialist - Hybrid Working in Wembley employer: UK Bank
Contact Detail:
UK Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist - Hybrid Working in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking tech space, especially those who know about Finacle. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled issues with Finacle. Real-life stories make you memorable!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your passion for banking technology and Finacle support. Tailor your approach to each company’s vibe and values.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them why you’re the perfect fit for their team. It shows you're genuinely interested!
We think you need these skills to ace Application Support Specialist - Hybrid Working in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Specialist role. Highlight your experience with Finacle and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can benefit our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved issues in the past, especially related to Finacle. We’re all about finding solutions, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at UK Bank
✨Know Your Finacle Inside Out
Make sure you brush up on your knowledge of the Infosys Finacle core banking platform. Be ready to discuss specific modules like Deposits, Loans, and Payments, and think about how you've resolved issues in the past. This will show that you're not just familiar with the system but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved application issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure, which are crucial for this role.
✨Communicate Like a Pro
Since you'll be liaising with various stakeholders, practice explaining technical concepts in simple terms. Think about how you would communicate with non-technical team members or clients. Clear communication is key, especially when discussing system changes or troubleshooting.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to outline how you'd handle specific incidents or service requests. Prepare by thinking through potential challenges you could face in the role and how you would approach them. This shows that you're proactive and ready to tackle real-world problems.