Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for the Finacle core banking platform and resolve technical issues.
- Company: Join a dynamic banking technology team in London with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Engaging work environment with opportunities to collaborate across various business functions.
- Why this job: Be part of a crucial team ensuring operational efficiency in banking technology.
- Qualifications: Experience with Infosys Finacle and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced Finacle Support Analyst to join a dynamic banking technology team in London. The successful candidate will be responsible for providing functional and technical support for the Infosys Finacle core banking platform, ensuring maximum system availability and operational efficiency across the bank.
- Provide day-to-day L1, L2 and L3 support for the Finacle core banking system, resolving incidents and service requests within agreed SLAs.
- Investigate, diagnose and resolve Finacle application issues across modules including Deposits, Loans, Payments, Trade Finance and General Ledger.
- Liaise with Infosys and third-party vendors to manage escalated technical issues and patch deployments.
- Support system upgrades, patch releases and new module implementations in collaboration with the IT and business change teams.
- Develop and maintain functional and technical documentation including runbooks, SOPs and known error databases.
- Perform Finacle configuration changes and parameterisation in line with change management procedures.
- Work closely with business stakeholders including Operations, Finance, Compliance and Risk to understand requirements and translate into system solutions.
- Monitor system performance, proactively identify potential issues and implement preventative measures.
- Support UAT and regression testing for system changes and new releases.
- Assist in data migration, reconciliation and reporting activities as required.
- Participate in on-call rota for critical system support outside of business hours where required.
- Proven hands-on experience supporting Infosys Finacle (version 10x or above preferred).
Application Support Specialist in Wembley employer: UK Bank
Contact Detail:
UK Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking tech space, especially those who work with Finacle. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific examples of how you've tackled issues in Finacle support. Real-life stories make you memorable!
✨Tip Number 3
Stay updated on industry trends! Keep an eye on the latest developments in core banking technology and Finacle updates. This knowledge will not only impress interviewers but also help you engage in meaningful conversations.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are always a plus in our books!
We think you need these skills to ace Application Support Specialist in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Specialist role. Highlight your experience with Finacle and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've resolved technical issues or improved system performance. We’re all about finding solutions, so let us know how you’ve done that in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at UK Bank
✨Know Your Finacle Inside Out
Make sure you brush up on your knowledge of the Infosys Finacle core banking platform. Be ready to discuss specific modules like Deposits, Loans, and Payments. Familiarity with version 10x or above will definitely give you an edge!
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved application issues in the past. Think about incidents you've handled and how you met SLAs. This will demonstrate your ability to provide effective L1, L2, and L3 support.
✨Communicate Like a Pro
Since you'll be liaising with various stakeholders, practice explaining technical concepts in simple terms. Highlight your experience working with teams like Operations and Finance, and how you translated their requirements into system solutions.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as handling escalated technical issues or supporting system upgrades. Think through your approach to these scenarios, and be prepared to discuss how you would implement preventative measures.