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- Tasks: Manage payments, process transactions, and ensure accuracy in financial operations.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be part of a dynamic team that ensures smooth financial transactions every day.
- Qualifications: Attention to detail and strong communication skills are essential.
- Other info: Great chance to learn and grow in the banking industry.
The predicted salary is between 30000 - 40000 £ per year.
Inward faster payments entries to tally with NatWest account statement. All the inward cheques and direct debits are processed and returns are submitted on time to avoid risk/loss to the Bank.
Checking whether stop payments are in place and actioned when it comes for payment. Checking and authorising the entries related to debit card transactions. Ensure customer chargeback queries are taken up with MasterCard on time and tracking of chargeback on a regular basis. Ensure all customer related queries are attended in CRM.
Debit card reconciliation and related issues. Posting the outward clearing entries after checking whether total is tallied. Checking whether standing orders are set up and processed in line with the customer’s request.
Ensure that all faster payments requests are processed with necessary approvals in line with our policy and customer signature is matched. Authorising the payments in bankline after checking the random entries and total amount.
Co-ordinating with other departments/branches in case of any queries related to Clearing work. Assisting and managing the team members to get the job done on time without any errors. Ensure that all day to day tasks are completed by the team members at the end of the day.
Other day to day work for department.
Payments Associate in Peterborough employer: UK Bank
Contact Detail:
UK Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Associate in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the finance and payments sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of payment processes and customer service. We recommend practising common interview questions related to handling chargebacks and reconciling transactions to show you're ready to tackle the role.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that match your skills and interests, and tailor your approach to each one!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your chat to show you were engaged and are genuinely interested in the position.
We think you need these skills to ace Payments Associate in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Associate role. Highlight any relevant experience you have with payments processing, customer queries, and teamwork. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your attention to detail and ability to handle customer queries effectively.
Showcase Your Team Spirit: Since teamwork is key in this role, make sure to include examples of how you've successfully collaborated with others in previous jobs. We love seeing candidates who can work well with their team to get things done on time!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at UK Bank
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment processes, especially those related to faster payments and debit card transactions. Familiarise yourself with how NatWest operates and be ready to discuss how you would handle specific scenarios, like processing inward cheques or managing chargeback queries.
✨Showcase Your Attention to Detail
In this role, accuracy is key. Prepare examples from your past experiences where your attention to detail made a difference. Whether it was ensuring all entries tallied or checking for stop payments, be ready to highlight how you’ve successfully managed similar tasks.
✨Demonstrate Teamwork Skills
This position involves coordinating with other departments and assisting team members. Think of instances where you’ve worked collaboratively to achieve a goal. Be prepared to discuss how you can contribute to a positive team environment and help others meet deadlines without errors.
✨Prepare for Customer Queries
Customer service is crucial in this role. Anticipate questions about how you would handle customer-related queries in CRM. Have a few strategies in mind for resolving issues efficiently and ensuring customer satisfaction, as this will show your commitment to excellent service.