At a Glance
- Tasks: Provide technical support for the Finacle core banking platform and resolve system issues.
- Company: Dynamic banking technology team in London with a focus on innovation.
- Benefits: Competitive salary, professional development, and collaborative work environment.
- Other info: Opportunity to work with diverse stakeholders and enhance your tech skills.
- Why this job: Join a team that ensures operational efficiency and system availability in banking.
- Qualifications: Experience with Infosys Finacle and strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
We are looking for an experienced Finacle Support Analyst to join a dynamic banking technology team in London. The successful candidate will be responsible for providing functional and technical support for the Infosys Finacle core banking platform, ensuring maximum system availability and operational efficiency across the bank.
Key Responsibilities
- Provide day-to-day L1, L2 and L3 support for the Finacle core banking system, resolving incidents and service requests within agreed SLAs.
- Investigate, diagnose and resolve Finacle application issues across modules including Deposits, Loans, Payments, Trade Finance and General Ledger.
- Liaise with Infosys and third-party vendors to manage escalated technical issues and patch deployments.
- Support system upgrades, patch releases and new module implementations in collaboration with the IT and business change teams.
- Develop and maintain functional and technical documentation including runbooks, SOPs and known error databases.
- Perform Finacle configuration changes and parameterisation in line with change management procedures.
- Work closely with business stakeholders including Operations, Finance, Compliance and Risk to understand requirements and translate into system solutions.
- Monitor system performance, proactively identify potential issues and implement preventative measures.
- Support UAT and regression testing for system changes and new releases.
- Assist in data migration, reconciliation and reporting activities as required.
- Participate in on-call rota for critical system support outside of business hours where required.
Skills & Experience Required
- Proven hands-on experience supporting Infosys Finacle (version 10x or above preferred).
- Strong knowledge of core banking operations and banking products — deposits, loans, payments, trade finance.
- Experience with Finacle modules such as FCDB, FCLM, FCTF, FCPB or similar.
- Strong analytical and problem-solving skills with ability to work under pressure.
- Excellent communication skills — able to bridge technical and non-technical stakeholders.
Application Support Specialist in London employer: UK Bank
Join a forward-thinking banking technology team in London, where we prioritise employee growth and development. Our collaborative work culture fosters innovation and offers comprehensive benefits, including flexible working arrangements and opportunities for professional advancement. As an Application Support Specialist, you will play a crucial role in ensuring the efficiency of our core banking systems while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to folks in the banking tech scene, especially those who work with Finacle. A casual chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled issues in Finacle. Real-life stories make you memorable!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with core banking operations and how you can contribute to our success.
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face scenario-based questions about troubleshooting Finacle issues. Brush up on your problem-solving skills and think through how you'd handle real-world challenges in the role.
We think you need these skills to ace Application Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Specialist role. Highlight your experience with Finacle and any relevant banking operations. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a high-pressure environment.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for the role without rambling on.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UK Bank
✨Know Your Finacle Inside Out
Make sure you brush up on your knowledge of the Infosys Finacle core banking platform. Familiarise yourself with its modules like Deposits, Loans, and Payments. Being able to discuss specific features or recent updates will show that you're not just a user but someone who understands the system deeply.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you resolved incidents under pressure or improved system performance. This will demonstrate your analytical skills and ability to work effectively in a fast-paced environment.
✨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, aim to showcase your excellent communication skills by being clear and concise in your responses.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to Finacle support. Prepare to discuss how you would handle specific incidents or service requests, and think about how you would collaborate with teams during system upgrades or patch releases.
