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- Tasks: Manage payments, process transactions, and ensure accuracy in financial operations.
- Company: Join a leading bank with a strong commitment to customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Collaborative environment with support for personal and professional growth.
- Why this job: Be part of a dynamic team that ensures smooth financial transactions and customer satisfaction.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Inward faster payments entries to tally with NatWest account statement. All the inward cheques and direct debits are processed and returns are submitted on time to avoid risk/loss to the Bank.
Checking whether stop payments are in place and actioned when it comes for payment. Checking and authorising the entries related to debit card transactions. Ensure customer chargeback queries are taken up with MasterCard on time and tracking of chargeback on a regular basis. Ensure all customer related queries are attended in CRM.
Debit card reconciliation and related issues. Posting the outward clearing entries after checking whether total is tallied. Checking whether standing orders are set up and processed in line with the customer’s request. Ensure that all faster payments requests are processed with necessary approvals in line with our policy and customer signature is matched.
Authorising the payments in bankline after checking the random entries and total amount. Co-ordinating with other departments/branches in case of any queries related to Clearing work. Assisting and managing the team members to get the job done on time without any errors. Ensure that all day-to-day tasks are completed by the team members at the end of the day.
Other day-to-day work for the department.
Payments Associate in Glasgow employer: UK Bank
Contact Detail:
UK Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Associate in Glasgow
✨Tip Number 1
Network, network, network! Reach out to people in the payments industry on LinkedIn or at local events. You never know who might have a lead on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of payment processing and customer service. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind.
✨Tip Number 4
Apply through our website for the best chance of landing that Payments Associate role. We love seeing applications directly from motivated candidates like you!
We think you need these skills to ace Payments Associate in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Associate role. Highlight any relevant experience you have with payments processing, customer queries, and teamwork. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so let your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially when it comes to important details like payment processes and customer service. Avoid jargon unless it's relevant!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at UK Bank
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment processes, especially those related to faster payments and debit card transactions. Familiarise yourself with how NatWest operates and be ready to discuss how you would handle specific scenarios, like processing inward cheques or managing chargeback queries.
✨Showcase Your Attention to Detail
In this role, accuracy is key. Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s checking entries or ensuring compliance with policies, be ready to demonstrate how you’ve successfully managed similar tasks without errors.
✨Be Ready to Collaborate
This position involves coordinating with various departments. Think of times when you’ve worked in a team to solve a problem or streamline a process. Highlight your communication skills and how you can effectively liaise with others to ensure smooth operations.
✨Prepare for Customer Queries
Customer service is crucial in this role. Anticipate questions about how you would handle customer-related queries in the CRM system. Be prepared to discuss your approach to resolving issues and ensuring customer satisfaction, as well as any relevant experience you have in this area.