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- Tasks: Provide 1st and 2nd line IT support and monitor network performance.
- Company: Join UKAEA, a leader in clean energy innovation and fusion technology.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Diverse and inclusive culture with excellent career development opportunities.
- Why this job: Be the face of IT support and make a real impact on energy solutions.
- Qualifications: HNC in Computing or equivalent IT support experience required.
The predicted salary is between 36000 - 60000 £ per year.
The salary for this role is 42858 (inclusive of a Specialist Allowance). Onsite working is expected for 5 days a week, however we actively support requests for flexible working.
This role based at West Burton Nottinghamshire
This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) including The Disclosure & Barring Service (DBS) checks for criminal convictions and possibly a search of open source data.
The Role
Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. As IT Field Support Specialist you will play a pivotal role within the IT Support Team which delivers a service model adhering to ITILs best practices with an emphasis on timely and efficient management of incidents and service requests.
This role is strategically positioned as the face of Computing Division to the Business within this group at West Burton and serving other appointed remote sites under the supervision of the IT Support Team Leader. Computing Division is based at Culham; you will be independently working at West Burton.
Additional Responsibilities
Solely responsible for the provision of 1st and 2nd line IT Support in‑person at West Burton.
Main point of contact / ownership of key IT issues at West Burton.
Monitor network performance and telecoms systems to identify and address connectivity issues.
Support Microsoft Office (M365) and other common desktop applications including Outlook, Teams, OneDrive, SharePoint, Word, Excel, etc.
Support meeting room VC (video‑conferencing) technologies and software.
Assist in designing and delivering training in areas under IT Support ownership.
Collaborate with cross‑functional teams (2nd, 3rd and 4th line) to facilitate the resolution of complex issues or escalations.
Support projects that have a requirement or involvement for IT Support.
Qualifications
Essential Requirements
- HNC in Computing or equivalent experience working within an IT Support environment.
Exceptional knowledge of various operating systems including Microsoft Windows 10 and 11, MAC operating systems and Linux.
Extensive and practical knowledge of office‑based software systems including MS Teams, Outlook, Word, Excel and associated licensing.
Exceptional verbal communication skills enabling effective interaction with both technical and non‑technical individuals.
Ability to work independently delivering service.
Additional Information
A full list of our benefits can be found here. Our mission is clean energy for all and we welcome talented people from all backgrounds who want to help us achieve our mission. We are under‑represented from some groups and so want to encourage applications in particular from women in STEM, people from Black British, Caribbean and African backgrounds and from Pakistani and Bangladeshi British backgrounds. Our Executive team, supported by our Head of Equality, Diversity and Inclusion (EDI) and Wellbeing, and our EDI networks, actively promote inclusion and take steps to increase diversity within our organization. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success.
UK Atomic Energy Authority is committed to being accessible. Please email if you have any questions or require help or adjustments to compete on a fair basis—for example changes to the way we interview or share information.
Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
Remote Work: No
Employment Type: Full‑time
Vacancy: 1
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IT Field Support Specialist employer: UK Atomic Energy Authority
Contact Detail:
UK Atomic Energy Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at UKAEA on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by brushing up on your IT knowledge, especially around Microsoft Office and network performance. We want you to shine, so practice common interview questions and think of examples that showcase your problem-solving skills.
✨Tip Number 3
Show your passion for clean energy! Research UKAEA’s mission and values, and be ready to discuss how your skills can contribute to their goals. This will help you stand out as a candidate who truly aligns with their vision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at UKAEA.
We think you need these skills to ace IT Field Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Support Specialist role. Highlight your relevant experience and skills, especially those related to IT support and customer service. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fusion energy and how your background makes you a great fit for UKAEA. Keep it engaging and personal – we love to see your personality!
Showcase Your Technical Skills: Be sure to list all your technical skills clearly, especially your knowledge of operating systems and software like Microsoft Office. We’re looking for someone who can hit the ground running, so don’t hold back on showcasing your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our recruitment process there!
How to prepare for a job interview at UK Atomic Energy Authority
✨Know Your Tech Inside Out
As an IT Field Support Specialist, you'll need to demonstrate your exceptional knowledge of operating systems and software. Brush up on Microsoft Windows 10 and 11, MAC OS, and Linux. Be ready to discuss how you've tackled common issues with these systems in the past.
✨Showcase Your Communication Skills
You'll be the main point of contact for IT issues, so it's crucial to exhibit your verbal communication skills. Prepare examples of how you've effectively communicated with both technical and non-technical individuals. This will show that you can bridge the gap between tech jargon and everyday language.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that test your problem-solving skills. Think of specific instances where you've resolved complex IT issues, especially in a team setting. Highlight your ability to collaborate with cross-functional teams to find solutions.
✨Understand the Company’s Mission
UKAEA is all about clean energy and innovation. Familiarise yourself with their mission and values. During the interview, express your enthusiasm for contributing to their goals and how your skills align with their commitment to collaboration and inclusivity.