At a Glance
- Tasks: Lead customer journeys, ensuring high-quality support and measurable value for priority ventures.
- Company: Join a pioneering organisation driving innovation in agri-tech.
- Benefits: 33 days annual leave, flexible hours, life assurance, and ongoing training.
- Other info: Mentor a team and shape customer success practices across the organisation.
- Why this job: Make a real impact while growing in a collaborative, forward-thinking environment.
- Qualifications: Experience in customer success and strong relationship-building skills required.
The predicted salary is between 50000 - 70000 € per year.
Application Deadline: 31 May 2026
Department: Customer Success
Employment Type: Permanent - Full Time
Location: Any hub
Reporting To: Head of Customer
Compensation: £50,000 - £70,000 / year
Job purpose: Lead a portfolio of priority ventures through the customer journey, ensuring they receive targeted, high quality support, progress meaningfully, and gain measurable value from UKATC engagement. Provide strategic account leadership, overseeing triage, tiering, action planning, milestone management and access to experts, capabilities and partners. Act as a senior escalation and insight point and ensure sector leading customer experience. Mentor Customer Success Managers, shaping practice and embedding consistent standards across the team. Support bid development and complex cross organisational engagements where venture needs intersect with funded programmes or strategic partnerships.
Team Purpose: To guide ventures through the UK Agri‑Tech Centre’s customer journey, ensuring that businesses receive the right mix of advice, capabilities and connections to accelerate technical and commercial progression. The team enables ventures to access expertise efficiently, track progress against milestones, and derive maximum benefit from the UK Agri‑Tech Centre support. This is a hybrid role which can be based at any of our hubs: Newport (Midlands), Oxford, York, Edinburgh.
Key Responsibilities:
- End to end account management for priority ventures (Tier 1 and Tier 2), ensuring structured, high quality support that drives measurable progress and customer satisfaction.
- Ensure venture triage, tiering, onboarding and needs assessment are carried out to a high standard, incorporating commercial, technical and market evaluation.
- Lead development of action plans, objectives, milestones and success measures, ensuring ventures progress efficiently through UKATC pathways.
- Proactively break bottlenecks, coordinating support across teams.
- Act as an escalation point for complex customer issues and ensure visibility of venture progress across the organisation.
- Coach Customer Success Managers, ensuring consistent practice, performance, and customer journey delivery.
Strategic Responsibilities:
- Lead structured triage, tiering, onboarding and needs analysis for priority ventures, assessing technical maturity, market potential, team strength and fit with UKATC support pathways.
- Provide strategic advisory input to ventures, helping them clarify goals, success criteria and development pathways.
- Identify opportunities to align ventures with validation, demonstration, sector growth and CR&D pathways, ensuring strategic coherence with wider organisational objectives.
- Contribute to programme and service development by sharing venture insights ("voice of the customer") to inform internal decision making and capability development.
- Support bid development or strategic proposal shaping where venture needs intersect with funded programmes.
Operational Responsibilities:
- Maintain regular, structured engagement cycles with ventures, tracking milestone progress, risks, challenges and new opportunities.
- Facilitate connections to technical experts, advisers, partners, and capabilities to meet identified needs.
- Ensure baseline data capture, ongoing tracking and outcome recording to support business intelligence, impact reporting and continuous improvement.
- Support preparation of case studies that capture venture outcomes and commercial or technical progress.
- Ensure alignment of customer support activities with legal frameworks (e.g., State Aid / subsidy control), escalating risks appropriately.
- Provide senior oversight of portfolio performance and ensure a consistently high customer experience.
Leadership / People Responsibilities:
- Mentor and coach Customer Success Managers, strengthening customer success practice.
- Promote a customer centric culture across the wider organisation.
What we are looking for:
Essential:
- Experience leading customer success, venture support or programme delivery functions, ideally in innovation or technology ecosystems.
- Proven track record managing a portfolio of priority ventures or clients.
- Strong ability to assess venture readiness, technical and commercial potential, and support needs.
- Demonstrated skill in structured engagement cycles, milestone setting and progress tracking.
- Excellent relationship building and communication skills.
- Experience mentoring or coaching team members.
- Strong organisational capability and ability to juggle complex portfolios.
Desirable:
- Experience supporting bid development or shaping collaborative proposals.
- Understanding of innovation funding, UK ecosystems, and technical capability pathways.
- Understanding of subsidy control / state aid.
- Ability to translate customer insight into organisational improvements.
Technical / Professional Competencies:
- Strong customer success and account leadership capability, ideally with early‑stage ventures.
- Expertise in venture progression, commercial readiness and innovation ecosystems.
- Ability to interpret complex commercial and technical information and translate it into structured action plans.
- Skilled at onboarding, tiering, milestone setting and customer health tracking.
- High‑level stakeholder management and cross‑functional coordination.
Why join us? You will be part of a pioneering organisation driving innovation in agri‑tech, whilst working in a collaborative and forward‑thinking environment. There is opportunity to grow and develop within a newly established organisation, plus a range of benefits including:
- 33 days of annual leave with flexible public holidays allocation
- Flexible working hours
- 4x salary life assurance
- EAP with 24/7 helpline and expert advice service (legal, finance, health)
- Pension salary sacrifice scheme availability
- Fees for professional memberships
- Ongoing training and development
If you are ready for a role that truly makes an impact – join us and be part of something meaningful. We’d love to hear from you!
Senior Customer Success Manager employer: UK Agritech Centre do
Join a pioneering organisation at the forefront of agri-tech innovation, where you will thrive in a collaborative and forward-thinking environment. With a commitment to employee growth, we offer extensive benefits including 33 days of annual leave, flexible working hours, and ongoing training opportunities, ensuring that you can make a meaningful impact while advancing your career. Our supportive culture fosters mentorship and professional development, making us an excellent employer for those looking to excel in their field.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the agri-tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Customer Success Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, share your insights on customer success strategies and how you've helped ventures thrive. This will set you apart as a knowledgeable candidate.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success management. Think about your past experiences and how they align with the role. We want you to feel confident and ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at UKATC.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and venture support. We want to see how your skills align with our mission at UKATC!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven measurable progress for your clients. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits into our collaborative culture, so don’t be afraid to show us who you are!
Apply Through Our Website:For the best chance of success, make sure to submit your application directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at UK Agritech Centre do
✨Know Your Customer Success Inside Out
Make sure you understand the key responsibilities of a Senior Customer Success Manager. Familiarise yourself with concepts like triage, tiering, and milestone management. Be ready to discuss how you've successfully managed customer journeys in the past.
✨Showcase Your Mentoring Skills
Since mentoring is a big part of this role, prepare examples of how you've coached or supported team members before. Highlight specific instances where your guidance led to improved performance or customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle complex customer issues or break bottlenecks. Think through potential scenarios and outline your approach to problem-solving and ensuring a high-quality customer experience.
✨Align with Their Vision
Research the UK Agri-Tech Centre and its mission. Be prepared to discuss how your experience aligns with their goals and how you can contribute to their vision of driving innovation in agri-tech.
