At a Glance
- Tasks: Guide high-potential ventures through their customer journey and ensure effective support.
- Company: Join a pioneering organisation in agri-tech innovation with a collaborative culture.
- Benefits: Enjoy 33 days of leave, flexible hours, and ongoing training opportunities.
- Other info: Hybrid role with excellent growth potential and a supportive team environment.
- Why this job: Make a real impact in the agri-tech sector while developing your career.
- Qualifications: Experience in customer success or account management, strong communication skills required.
The predicted salary is between 35000 - 40000 € per year.
Application Deadline: 31 May 2026
Department: Customer Success
Employment Type: Permanent - Full Time
Location: Any hub
Reporting To: Senior Customer Success Manager
Compensation: £35,000 - £40,000 / year
Job Purpose: Serve as a key account manager for a portfolio of high potential ventures, guiding them through the UK Agri-Tech Centre customer journey. Conduct structured triage, tiering, onboarding and needs assessment; develop action plans; connect ventures to appropriate expertise, capabilities and partners; and ensure that support is well planned, timely and effective. Work closely with colleagues across departments/teams to deliver high quality venture outcomes. Provide insight to the organisation on venture needs (“voice of the customer”) and ensure consistent, customer centric support.
Team Purpose: To guide ventures through UK Agri-Tech Centre’s customer journey, ensuring that businesses receive the right mix of advice, capabilities and connections to accelerate technical and commercial progression. The team enables ventures to access expertise efficiently, track progress against milestones, and derive maximum benefit from UKATC support.
This is a hybrid role which can be based at any of our hubs: Newport (Midlands), Oxford, York, Edinburgh.
Key Responsibilities:
- Strategic Responsibilities: Conduct structured triage, tiering, onboarding and needs analysis for priority ventures, assessing technical maturity, market potential, team strength and fit with UKATC support pathways. Identify opportunities to align ventures with programme and CR&D pathways. Share venture insights (“voice of the customer”) internally to inform decision making and capability development/service delivery.
- Operational Responsibilities: Maintain regular, structured engagement cycles with ventures, tracking milestone progress, risks, challenges and new opportunities. Facilitate connections to technical experts, advisers, partners, and capabilities to meet identified needs. Capture baseline data and ongoing progress data for impact and performance reporting. Support case study generation and external communications about venture success. Escalate risks or bottlenecks to Senior CSM as required. Ensure compliance with legal frameworks such as subsidy control / State Aid.
- Leadership / People Responsibilities: Promote a customer centric culture across the wider organisation.
What We Are Looking For:
- Essential: Experience in customer success, account management, venture support or consultancy, ideally in innovation or technology environments. Experience managing a portfolio of clients or ventures. Strong interpersonal, communication and relationship-building skills. Structured and organised, with strong attention to detail. Analytical mindset and ability to triage, tier and assess venture readiness. Strong collaboration skills and ability to work across multiple teams. Ability to represent UKATC professionally and confidently. Experience coordinating multi-stakeholder support or programme delivery. Experience gathering and interpreting data for progress tracking or impact. Confidence navigating technical conversations (with specialist support).
- Technical / Professional Competencies: Strong customer success, account management or venture support capability. Ability to conduct structured needs assessments and develop action plans. Strong engagement and cross functional coordination skills. Analytical capability in interpreting venture data, baseline metrics and progress indicators. Ability to navigate founders to relevant internal (technical, commercial or programme) and external support.
Additional Information: Travel as required.
Why Join Us? You will be part of a pioneering organisation driving innovation in agri-tech, whilst working in a collaborative and forward-thinking environment. There is opportunity to grow and develop within a newly established organisation, plus a range of benefits including:
- 33 days of annual leave with flexible public holidays allocation
- Flexible working hours
- 4x salary life assurance
- EAP with 24/7 helpline and expert advice service (legal, finance, health)
- Pension salary sacrifice scheme availability
- Fees for professional memberships
- Ongoing training and development
If you are ready for a role that truly makes an impact - join us and be part of something meaningful. We’d love to hear from you!
Customer Success Manager employer: UK Agritech Centre do
Join a pioneering organisation at the forefront of agri-tech innovation, where you will thrive in a collaborative and forward-thinking environment. With flexible working hours, generous annual leave, and a commitment to employee growth through ongoing training and professional development, this role as a Customer Success Manager offers a unique opportunity to make a meaningful impact while enjoying a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 3
Show your passion for customer success! During interviews, express your enthusiasm for helping ventures grow and how you can contribute to their journey at UKATC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and shows you’re serious about joining our team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, account management, or venture support, and show us how your skills align with our mission at StudySmarter.
Showcase Your Interpersonal Skills:We’re looking for someone with strong communication and relationship-building skills. Use your application to demonstrate how you've successfully engaged with clients or stakeholders in the past, and how you can bring that to our team.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application shows us you’re organised and serious about joining StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at UK Agritech Centre do
✨Know Your Customer Success Basics
Before the interview, brush up on key customer success principles. Understand how to conduct needs assessments and develop action plans, as these are crucial for the role. Being able to discuss your experience in managing client portfolios will show that you’re ready to hit the ground running.
✨Showcase Your Interpersonal Skills
This role requires strong relationship-building skills, so be prepared to share examples of how you've successfully engaged with clients or stakeholders in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your communication prowess.
✨Demonstrate Analytical Thinking
Since the job involves assessing venture readiness and interpreting data, come prepared with examples of how you've used analytical skills in previous roles. Discuss any experience you have with tracking progress metrics or reporting on performance, as this will resonate well with the interviewers.
✨Be Ready for Technical Conversations
You might need to navigate technical discussions, so don’t shy away from showcasing your confidence in this area. If you have experience working with technical teams or understanding complex concepts, make sure to mention it. This will demonstrate your ability to connect ventures with the right expertise.
