Senior Support Worker - Liberty House in Luton

SENIOR SUPPORT WORKER (RECOVERY) Permanent Role, full-time Liberty House, Luton Rota week 1: 3 shifts / Week 2: 4 shifts on rotation including weekends 43.75 Average Hours per week

Do you have a passion to help people? Come and work for The UK's leading Alcohol & Drug Rehab provider. Our mission is to provide high quality, person-centred, safe and effective treatment. We believe that anyone experiencing challenges with addiction & mental health is able to recover and achieve their true potential. Join our mission as a Senior Support Worker, at our centre in Luton!

You will have endless job satisfaction, and make a difference to people's lives. You can be a support system for others, and your presence will have a huge impact. Your experiences as a Support Worker can shape who you are and the decisions you make in life.

Our Core Values:

• Understanding – listening, empathising, and responding to individual needs.
• Kindness – treating everyone with dignity, respect, and compassion.
• Accountability – taking responsibility for our actions and maintaining high standards.
• Teamwork – working collaboratively to achieve the best outcomes for our clients.

The benefits of being a Senior Support Worker in the team:

• Supportive PDP Training and development opportunities
• Company pension scheme
• On-site parking
• Blue Light Card- discounts at thousands of retailers

Main duties of the Senior Support Worker:

• Arrange the rota to ensure staff coverage and task scheduling.
• Provide line management, guidance, and supervision to team members.
• Support recruitment, training, and induction to maintain high standards.
• Assist with medical audits, ensuring compliance and accurate records.
• Perform duties per company policies, QA strategy, CQC standards, and legal obligations.
• Oversee intake, assessment, and discharge processes.
• Support risk management planning, liaising with external parties as needed.
• Ensure client adherence to program rules and manage breaches, including substance testing.
• Offer advice and aftercare referrals for clients to support an abstinent lifestyle.
• Maintain accurate client records and provide data for evaluations.
• Facilitate client transfers between services.
• Assist with medication management, audits, and record-keeping.
• Develop achievable recovery plans with clients.
• Support residents with appointments and transport needs.
• Safeguard clients according to policies and procedures.

Qualifications and Experience required:

• NVQ Level 3 qualification in Health and Social Care or equivalent. (desirable)
• NVQ Level 4 or 5 in Leadership for Health and Social Care (desirable)
• Relevant certification in Substance Misuse or Addiction (desirable)
• 2 year’s experience within a Support Worker role.
• Previous experience in a supervisory or senior support role within a care or rehabilitation setting.
• Experience in managing and supervising a team, providing guidance and support.
• Familiarity with CQC standards and compliance.
• Experience in conducting risk assessments and care planning.
• Good verbal and written communication skills at all levels.
• Competent within the demands of the role in Word, Outlook and Excel.
• Ability to develop and review risk management plans.

The Recruitment Process:

• You will have an initial phone conversation with the talent acquisition specialist which will be an informal chat and opportunity to ask questions about the position.
• If you are successful in your initial phone conversation, you will be required to undertake an interview on-site or via video conference. (please note that if you have a video interview, you will be required to visit the centre at a later date for a tour)
• Our shortlisted candidates will be notified if they are successful within 5 - 7 working days post interview.

We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.