Administrator in Luton

Do you have a passion to help people & all things Admin-focused? Come and work for The UK's leading Alcohol & Drug Rehab provider. We believe that anyone experiencing challenges with addiction & mental health is able to recover and achieve their true potential. We pride ourselves on providing a world-class treatment in comfortable and affordable facilities across the UK.

In this exciting new role, you'll be overseeing the administration and clerical duties for our Liberty House.

Benefits of Joining Our Team

• Full training provided
• Company pension scheme
• On-site parking
• Employee benefits and retail discounts
• Blue Light Card – exclusive discounts at major retailers
• BUPA Wellness Programme – supporting your health and wellbeing
• Employee of the Month Awards – with vouchers of up to £100

Our Values

• Understanding – We listen without judgement and recognise every individual's unique journey
• Kindness – We lead with compassion, empathy, and respect
• Accountability – We take responsibility for our actions, decisions, and standards of care
• Teamwork – We work collaboratively to achieve the best outcomes for our clients

Main duties of the Administrator:

• To count and allocate client money on a weekly basis.
• To manage, update and change the office calendar as required.
• Ensure all timesheets and overtime are submitted within dates set out by the finance team in order to process information for payroll in a timely manner.
• Act as point of first contact for telephone, email and face to face enquiries, answering those within the job holder's competence and diverting the remainder to appropriate colleagues.
• Undertake general administrative and clerical duties e.g. filing, photocopying, maintaining the office diary, minute taking, etc. to support the centre's service delivery.
• Assist with the recruitment and induction of employees and volunteers and maintain accurate and complete volunteer files. This job holder is a designated DBS evidence checker and on-site application processor.
• Develop and maintain accurate databases, records & systems in order to provide accurate and timely financial, statistical and monitoring information for reporting purposes when required for the Centre Manager and other relevant parties.
• Liaise with Finance to maintain an accurate Petty Cash system, ensure approved invoices are sent for payment and reporting client turnover.
• Place orders and liaise with suppliers and contractors to ensure goods and services are supplied in accordance with the requirements of the centre.
• Support the centre manager in the operation of the H&S system and environmental standards including those relating to food safety.
• Support the centre manager in notifying, sourcing and monitoring repair and maintenance tasks in premises used by the Company.
• Ensure security protocols for the centre and the people using the building are observed and both are kept safe and secure (this includes the issue and security of keys).
• Organising team activities such as monthly team meetings, minute taking, and updating the office diary.
• Occasionally supervise junior staff and volunteers in the proper performance of their duties.
• Undertake such other duties as may be reasonably required by the Line Manager and/or the Senior Management Team or Directors.

Essential criteria:

• Minimum of Grade C in GCSE English and Mathematics (or equivalent qualification)
• Previous experience of administration duties
• Confidence to work on own initiative
• Strong team player and interpersonal skills
• Takes a proactive approach to problem-solving
• Strong organisational skills and the ability to prioritise multiple demands
• Proficient in using Google suite
• Good written and verbal communication skills
• Strong customer service skills
• Ability to respond flexibly to the demands of the role
• Ability to engage in continuous professional development

The Recruitment Process:

You will have an initial phone conversation with the talent acquisition specialist, which will be an informal chat and opportunity to ask questions about the position. If you are successful in your initial phone conversation, you will be required to undertake an interview on-site or via video conference. (please note that if you have a video/in-person interview, you will be required to visit the centre at a later date for our 2nd stage interview). Our shortlisted candidates will be notified if they are successful within 5 working days post interview.

We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.