Administrator - Sanctuary Lodge in Halstead

Administrator Sanctuary Lodge, Halstead Lodge, Essex CO9 £12.21 per hour 40 hours per week - 09:00 - 17:30 Monday to Friday

Do you have a passion to help people & all things Admin-focused? Come and work for The UK's leading Alcohol & Drug Rehab provider. We believe that anyone experiencing challenges with addiction & mental health is able to recover and achieve their true potential. We pride ourselves on providing a world‑class treatment in comfortable and affordable facilities across the UK.

In this exciting new role, you’ll be overseeing the administration and clerical duties for our Sanctuary Lodge.

• To count and allocate client money on a weekly basis.
• To manage, update and change the office calendar as required.
• Ensure all timesheets and overtime are submitted within dates set out by the Finance Manager in order to process information for payroll in a timely manner.
• Act as point of first contact for telephone, email and face to face enquiries, answering those within the job holder’s competence and diverting the remainder to appropriate colleagues.
• Undertake general administrative and clerical duties e.g. filing, photocopying, maintaining the office diary, minute taking, etc. to support the centre’s service delivery.
• Assist with the recruitment and induction of employees and volunteers and maintain accurate and complete volunteer files.
• This job holder is a designated DBS evidence checker and on‑site application processor.
• Develop and maintain accurate databases, records & systems in order to provide accurate and timely financial, statistical and monitoring information for reporting purposes when required for the Centre Manager and other relevant parties.
• Liaise with Finance to maintain an accurate Petty Cash system, ensure approved invoices are sent for payment and reporting client turnover.
• Place orders and liaise with suppliers and contractors to ensure goods and services are supplied in accordance with the requirements of the centre.
• Support the centre manager in the operation of the H&S system and environmental standards including those relating to food safety.
• Support the centre manager in notifying, sourcing and monitoring repair and maintenance tasks in premises used by the Company.
• Ensure security protocols for the centre and the people using the building are observed and both are kept safe and secure (this includes the issue and security of keys).
• Organising team activities such as monthly team meetings, minute taking, and updating the office diary.
• Occasionally supervise junior staff and volunteers in the proper performance of their duties.
• Undertake such other duties as may be reasonably required by the Line Manager and/or the Senior Management Team or Directors.

• Understanding – listening, empathising, and responding to individual needs.
• Kindness – treating everyone with dignity, respect, and compassion.
• Accountability – taking responsibility for our actions and maintaining high standards.
• Teamwork – working collaboratively to achieve the best outcomes for our clients.

• Minimum of Grade C in GCSE English and Mathematics (or equivalent qualification)
• Previous experience of administration duties
• Confidence to work on own initiative
• Strong team player and interpersonal skills
• Takes a proactive approach to problem‑solving
• Strong organisational skills and the ability to prioritise multiple demands
• Proficient in using Google suite
• Good written and verbal communication skills
• Strong customer service skills
• Ability to respond flexibly to the demands of the role
• Ability to engage in continuous professional development

If successful in your initial application, our talent acquisition specialist will contact you to discuss the role further. You’ll then be invited for a face‑to‑face interview following a successful phone call. After the interview, we’ll inform you of the outcome within 5 - 7 working days.