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- Tasks: Guide individuals through their recovery journey and manage admissions with empathy.
- Company: UKAT, a supportive and inclusive organisation focused on mental well-being.
- Benefits: Competitive salary, flexible working, career progression, and staff perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Confident, compassionate, and resilient; experience in recovery or addiction services is a plus.
- Other info: Join a diverse team that values collaboration and personal growth.
The predicted salary is between 42000 - 45000 £ per year.
Admissions Coordinator
Borehamwood, Hertfordshire
Flexible Working | Relaxed Office Environment | Career Progression Opportunities
Hours: 07:30am - 22:30pm, 8 hours per day, 5 days per week including weekends. Weekend work required on a rotating basis.
£42,000 OTE
Are you looking for a rewarding career in Admissions? Do you want to work in a supportive and inclusive environment? At UKAT, we believe our employees are at the heart of everything we do. In your first year with us, you could achieve an OTE of up to £45,000. If you’re ready to make a real difference, keep reading!
Your Role as an Admissions Coordinator:
- You’ll play a vital role in guiding individuals on their recovery journey, ensuring a smooth and supportive admissions process.
Key Responsibilities:
- Manage inbound enquiries across phone, email, live chat, and digital platforms.
- Engage clients and families with empathy, professionalism, and clear judgement.
- Conduct structured discovery conversations and assess suitability for treatment.
- Work closely with clinical and operational teams to ensure safe, appropriate admissions.
- Identify risk, safeguarding concerns, and escalation needs.
- Progress enquiries through to confirmed admissions, managing follow-ups effectively.
- Deliver strong conversion outcomes while maintaining ethical and care standards.
- Maintain accurate CRM records and comply with GDPR, safeguarding, and healthcare regulations.
- Contribute to team learning, quality assurance, and continuous improvement.
Who We’re Looking For:
We need someone who is confident, compassionate, and resilient, someone who can connect with clients over the phone, reassure them, and encourage them through the admissions process. First-hand experience of the recovery process or prior work in addiction services is desirable for this role. We are looking for individuals who can bring personal insight or professional expertise to support those on their recovery journey.
Key Skills & Requirements:
- Essential: Confident, compassionate, and resilient, with the ability to build rapport and trust over the phone.
- Able to reassure, support, and guide individuals sensitively through the admissions process.
- Demonstrates strong emotional intelligence and sound judgement when handling complex and emotionally charged conversations.
- A genuine commitment to supporting individuals at a critical point in their recovery journey.
- Experience working in a target-driven or outcomes-focused environment while maintaining empathy and professionalism.
- Experience of using CRM systems and Google Suite.
- Desirable: First-hand experience of recovery or professional experience within addiction services.
- Previous experience in a healthcare, mental health, or admissions-focused role.
- Strong understanding of safeguarding, boundaries, and confidentiality within a clinical or care setting.
Our Values:
- Understanding – We listen without judgement and recognise every individual’s unique journey.
- Kindness – We lead with compassion, empathy, and respect.
- Accountability – We take responsibility for our actions, decisions, and standards of care.
- Teamwork – We work collaboratively to achieve the best outcomes for our clients.
Why Join Us?
- Be part of a team that supports people on their recovery journey.
- Clear career progression.
- Inclusive and relaxed office environment that prioritises mental well-being.
- A diverse and friendly team that values collaboration.
- Staff perks and discounts.
Admissions Coordinator - UKAT in Borehamwood employer: UK Addiction Treatment Centres
Contact Detail:
UK Addiction Treatment Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Coordinator - UKAT in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Admissions Coordinator role. Highlight your empathy, resilience, and any relevant experience you have in addiction services.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our supportive team at UKAT.
We think you need these skills to ace Admissions Coordinator - UKAT in Borehamwood
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how your personal experiences or professional background align with our mission at UKAT.
Tailor Your CV: Make sure your CV is tailored to the Admissions Coordinator role. Highlight relevant experience, especially in recovery or addiction services, and showcase your skills in empathy and communication.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this rewarding opportunity.
How to prepare for a job interview at UK Addiction Treatment Centres
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admissions Coordinator role. Familiarise yourself with the key responsibilities and how they align with UKAT's values. This will help you articulate why you're a great fit and demonstrate your genuine interest in supporting individuals on their recovery journey.
✨Showcase Your Empathy
Given the nature of the role, it's crucial to convey your compassionate side during the interview. Prepare examples from your past experiences where you've successfully supported someone through a challenging time. This will highlight your emotional intelligence and ability to connect with clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Think about how you would handle complex conversations or safeguarding concerns. Practising these scenarios can help you respond confidently and show that you can maintain professionalism under pressure.
✨Demonstrate Your Team Spirit
UKAT values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported colleagues, as this will illustrate your commitment to working together for the best outcomes for clients.