Support Worker - (Recovery) Bayberry in Birmingham

Bayberry is part of UK Addiction Treatment Centres, providing residential treatment and support for adults experiencing alcohol use, substance use and mental health difficulties, including anxiety and depression. Set within a peaceful countryside environment, Bayberry offers a safe, supportive and therapeutic setting for clients who are seeking short-term psychological support. Clients usually stay with us for around 28 days and attend voluntarily as part of their recovery journey. The service supports a small number of clients at a time, which allows our team to provide individualised care, build positive professional relationships, and offer the high standard of support UKAT is known for.

UKAT Values

• Understanding – we listen, support and respond with empathy.
• Kindness – we treat every client and colleague with compassion and respect.
• Accountability – we take responsibility for providing safe, high-quality care.
• Teamwork – we work together to create a supportive and positive environment.

About the Role

As a Support Worker at Bayberry, you will play an important role in supporting clients during their recovery journey. This is a varied role where you will provide day-to-day support, companionship and encouragement within a safe, structured and therapeutic environment. You will help clients to follow their daily routines, support wellbeing activities, maintain accurate records and work closely with the wider team to ensure clients receive high-quality, person-centred care.

Role Responsibilities

• Providing high-quality, person-centred support in line with UKAT policies and procedures.
• Supporting the structure of daily routines, observations and client care plans.
• Assisting with the safe provision of medication, where required and in line with policy.
• Maintaining accurate records, including brief handover notes and relevant client information.
• Supporting clients with daily wellbeing activities, companionship and engagement.
• Spending time with clients through conversation, watching TV, playing board games or other appropriate activities.
• Supporting local walks and occasional local trips with clients, such as to the shops or spa.
• Completing general domestic tidying and similar tasks as needed.
• Maintaining a safe, calm and supportive environment for both clients and staff.
• Working as part of the wider Bayberry team to uphold UKAT’s values and standards of care.

About You

We are looking for caring, reliable and professional individuals who are passionate about supporting people in recovery. You will be able to build positive relationships with clients while maintaining appropriate professional boundaries. Previous experience as a Support Worker is preferred, although the right attitude, values and commitment to client care are equally important. You should be comfortable working in a residential setting and supporting adults who may be experiencing challenges linked to alcohol use, substance use, anxiety, depression or wider mental health needs.

Requirements

• Previous Support Worker experience: 1 year preferred.
• Full UK driving licence required - own transport required due to the clinic location and limited public transport links.
• Ability to work a range of shifts, including days, evenings, waking nights and weekends.
• A caring, professional and reliable approach.
• Ability to maintain appropriate boundaries and confidentiality.
• Commitment to UKAT’s values of Understanding, Kindness, Accountability and Teamwork.

Shift Patterns

We can offer a range of shift patterns, including:

• Waking night shifts: 9:00pm – 9:00am
• Day/evening shifts: 9:00am – 9:00pm
• Day shifts: 9:00am – 5:00pm
• Evening shifts: 3:00pm – 9:00pm

Applicants must be flexible and willing to work a mixture of shifts, including waking nights and weekends, to meet the needs of the service.

What We Offer:

• A supportive and passionate team environment
• Opportunities for training and career development
• Access to staff wellbeing support and professional guidance
• The chance to be part of a service that truly changes lives

If you have a caring heart and a desire to make a difference, we’d love to hear from you.

The Recruitment Process:

• You will have an initial phone conversation with the talent acquisition specialist, which will be an informal chat and opportunity to ask questions about the position.
• If you are successful in your initial phone conversation, you will be required to undertake an interview on-site or via video conference.
• Our shortlisted candidates will be notified if they are successful within 5 working days post interview.

We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.