UKAME (UK Academy of Mould Experts) is a training and membership provider for damp and mould professionals. We deliver Tier 2 and Tier 3 mould remediation training, provided by an IICRC certified trainer, alongside Awaab's Law guidance and training for social landlords, and we run a membership and public register of trained professionals. Customers include contractors, housing associations and local authorities.
We are hiring an Operations Manager to run the day to day delivery of courses, membership and customer service. This is a remote role, based anywhere in the UK, reporting to the CEO.
What you will do
- Schedule and deliver the course calendar: trainer bookings, joining instructions, delegate lists, certificates and follow up.
- Run membership operations: applications, renewals, invoicing, the public register and member enquiries.
- Own the customer inbox and phone line, with clear response times and a record of every enquiry.
- Manage purchase orders, quotes, supplier forms and invoices for council and housing association customers.
- Maintain our systems (Stripe, Supabase, Resend, Google Workspace) and the processes documented around them.
- Track delivery numbers and costs each week and report them to the CEO.
- Support the trainer network with contracts, dates and materials.
What we are looking for
- Five or more years in operations, training delivery or customer operations, ideally in a small or growing company.
- Organised, exact and calm with a full inbox. You close loops and keep records.
- Confident with spreadsheets, CRM or database tools and online payment systems.
- Experience with public sector customers (purchase orders, supplier onboarding, framework paperwork) is an advantage.
- Experience in training, housing, property or compliance sectors is an advantage.
Terms
- £60,000 a year, full time, permanent.
- Remote within the UK. Occasional travel for course days and events.
How to apply
Apply through LinkedIn with a CV and a short note on a process you built or fixed and the difference it made.
Operations Manager in Belfast employer: UK Academy Of Mould Experts (UKAME)
UKAME is an exceptional employer that prioritises the professional growth of its team members while fostering a supportive and collaborative work culture. As a remote organisation, we offer flexibility and the opportunity to make a meaningful impact in the damp and mould remediation sector, all while enjoying competitive benefits and a commitment to employee development. Join us in shaping the future of training and membership for professionals across the UK.
Contact Details:
UK Academy Of Mould Experts (UKAME) Recruitment Team
