At a Glance
- Tasks: Take orders, upsell products, and build strong customer relationships.
- Company: Join a global leader in the automotive parts industry.
- Benefits: Exclusive discounts, career progression, and performance bonuses.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Organised, proactive, and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts Commercial is the CV division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.
Parts Advisor in Swindon employer: UK AAG Alliance Automotive UK CV Ltd
NAPA Auto Parts Commercial offers an exceptional work environment for Parts Advisors, combining the support of a global brand with the personal touch of a local team. Employees benefit from exclusive discounts, career progression opportunities, and a strong focus on health and wellbeing, making it a rewarding place to grow professionally while building lasting relationships with customers in the automotive industry.
Contact Details:
UK AAG Alliance Automotive UK CV Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Swindon
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling customer queries.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Swindon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the role of Parts Advisor and how you can contribute to our team!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, reflecting the excellent customer service we value.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at UK AAG Alliance Automotive UK CV Ltd
✨Know Your Parts
Familiarise yourself with the types of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products and their applications will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend or family member to simulate customer interactions, focusing on empathy and professionalism.
✨Show Your Proactivity
Prepare examples of how you've previously taken initiative in past roles. Whether it’s upselling or building customer relationships, demonstrating your proactive nature will resonate well with the interviewers.
✨Research the Company Culture
Understand the values and mission of Alliance Automotive Group. Showing that you align with their commitment to customer relationships and local expertise can give you an edge in the interview.
