At a Glance
- Tasks: Take orders, upsell products, and build strong customer relationships.
- Company: Join NAPA Auto Parts, a global leader in vehicle parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Great training opportunities and access to health and financial tools.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About NAPA Auto Parts UK & Ireland
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
Responsibilities
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits
- Opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Equal Opportunity Employment
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in St Helens employer: UK AAG Alliance Automotive UK CV Ltd
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, staff enjoy exclusive discounts and a supportive culture that prioritises health and wellbeing. Joining NAPA means being part of a dedicated team that values quality service and fosters long-term relationships with customers in the commercial vehicle sector.
Contact Details:
UK AAG Alliance Automotive UK CV Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in St Helens
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be taking orders and upselling, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive! When you reach out to potential employers, don’t just wait for them to call you back. Follow up on your applications and express your enthusiasm for the role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it ensures your details go straight to the right people. Plus, you’ll have access to all the latest job openings and updates!
We think you need these skills to ace Parts Advisor in St Helens
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the role of Parts Advisor and how you can contribute to our team at NAPA Auto Parts.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, reflecting the excellent customer service we value at NAPA.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at UK AAG Alliance Automotive UK CV Ltd
✨Know Your Parts
Familiarise yourself with the range of products NAPA Auto Parts offers. Understanding the difference between OEM and aftermarket parts will show your expertise and enthusiasm for the role.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend to simulate customer interactions and refine your ability to build rapport.
✨Show Your Proactivity
Be ready to discuss examples of how you've taken initiative in previous roles. Whether it’s upselling or promoting offers, demonstrating a proactive attitude will resonate well with the interviewers.
✨Prepare Questions
Think of insightful questions to ask about the company culture, training opportunities, and career progression. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
