At a Glance
- Tasks: Take orders, upsell products, and build customer relationships in a dynamic environment.
- Company: Join NAPA Auto Parts, a leading global brand in the automotive industry.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Other info: Great opportunities for training and personal development in a supportive team.
- Why this job: Be part of a reputable company and make a real impact on customer satisfaction.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About NAPA Auto Parts UK & Ireland NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
Responsibilities
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits
- Opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Equal Opportunity Employment
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor employer: UK AAG Alliance Automotive UK CV Ltd
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on career progression and bespoke training, team members benefit from exclusive discounts, performance-based bonuses, and access to health and financial tools, all while contributing to the maintenance of commercial vehicles to the highest standards. Join us in a culture that values professionalism, customer engagement, and long-term relationships with local clients.
Contact Details:
UK AAG Alliance Automotive UK CV Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be clear and engaging when speaking with customers. Role-play with a friend or family member to boost your confidence and refine your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, making it easier to land that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your organisational skills. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you’re the perfect fit for NAPA Auto Parts and how your skills align with our mission of quality and service excellence.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We love a good chat, so let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at NAPA Auto Parts!
How to prepare for a job interview at UK AAG Alliance Automotive UK CV Ltd
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA Auto Parts offers. Being able to discuss specific products or brands during your interview will show your genuine interest and knowledge in the field, which is crucial for a Parts Advisor.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Role-play common scenarios you might encounter, like taking orders or upselling, to demonstrate your communication prowess during the interview.
✨Show Enthusiasm and Empathy
Employers love candidates who are not only enthusiastic but also empathetic towards customers. Prepare examples from your past experiences where you successfully built rapport with clients or handled difficult situations with care.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the company and the role. You might ask about their training programmes or how they support career progression within the company.
