At a Glance
- Tasks: Take orders, upsell products, and build strong customer relationships.
- Company: Join NAPA Auto Parts, a global leader in vehicle parts and services.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Full UK Driving Licence required; great training and growth opportunities await!
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and have excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
Responsibilities:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- Hold a full UK Driving Licence.
Benefits:
- Opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1,000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance‑based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Barnstaple employer: UK AAG Alliance Automotive UK CV Ltd
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, NAPA fosters a supportive culture that values teamwork and customer engagement. Located across the UK and Ireland, employees benefit from exclusive discounts, performance-based bonuses, and access to comprehensive health and financial tools, making it a rewarding place to build a career in the automotive industry.
Contact Details:
UK AAG Alliance Automotive UK CV Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Barnstaple
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable upselling and handling inquiries like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Barnstaple
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or sales, especially in the automotive industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with NAPA Auto Parts and how you can contribute to our team. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at UK AAG Alliance Automotive UK CV Ltd
✨Know Your Parts
Familiarise yourself with the range of products NAPA Auto Parts offers. Being able to discuss specific parts, tools, and equipment during your interview will show your genuine interest and knowledge in the role of a Parts Advisor.
✨Practice Your Communication Skills
Since this role involves taking orders and upselling, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to empathise and engage effectively with customers.
✨Show Enthusiasm for Customer Service
Demonstrate your proactive attitude by sharing examples of how you've built rapport with customers in the past. Highlighting your enthusiasm for helping others will resonate well with the interviewers.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, training opportunities, or career progression. This shows that you’re not only interested in the job but also in growing with the company.
