Water Network Operations Team Lead - Laois/Offaly in England

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports. Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive.

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The O&M team is responsible for the national delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the water and wastewater treatment and network assets. The Regional O&M Team has a regional remit and is responsible for the regional operational management of water or wastewater treatment and network assets and the associated delivery of water/wastewater services through operational, maintenance and repair activities, while managing health and safety.

Main Duties and Responsibilities:

• Responsible for leading and managing the performance of a team of network operatives across the water infrastructure and to provide them with the necessary direction and skills to ensure the provision of services in a geographical area.
• Responsible for managing operational activities on the network infrastructure including control of valve operations, treated water storage, trunk mains, pumping stations distribution networks and their associated fittings.
• Develop the skills of team members through provision of coaching and training in all aspects of the operation of relevant works.
• Ensure responses to SCADA / telemetry alarms are effective and in accordance with standards and procedures to deliver a consistent customer service.
• Contribute to the development of task schedules and standard operating procedures for the provision of network services that maximise quality of output, efficiency and support the adoption of processes.
• Responsible for monitoring and reporting KPIs for processes over which they have ownership.
• Participate in out of hours and standby working as required.

Budget Management:

• Responsible for the management of costs associated with the Network Operations team.
• Co-ordinate the effective and efficient use of budgetary resources including inventory management.

Customer Management & Incident Management:

• Manage proactive and reactive activities to deliver consistent customer service.
• Responsible for the investigation of complaints regarding water services.
• Support in the coordination of incident and emergency response, ensuring all health and safety standards are met.

Health and Safety:

• Ensure all health and safety inductions are completed and that all equipment is provided, appropriate to the job.
• Responsible for the implementation of the Construction Regulations including undertaking of duties assigned under the Regulations.
• Identify hazards and assess risks for Operational areas of responsibility.

General Duties and Responsibilities:

• Collaboration with key internal stakeholders across the UÉ business.
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain.
• Provide visible leadership for your team, coaching and developing them to achieve their full potential.

Knowledge, Skills and Experience:

• Secondary education or equivalent work experience.
• Minimum of 3 years direct relevant experience of working in a similar role within water treatment and/or distribution services.
• Effective communication skills, to engage with a broad range of internal stakeholders and front-line employees.
• Full, clean and valid Irish category B driving licence is minimum requirement.

Uisce Éireann is an equal opportunities employer. We are committed to providing a diverse and inclusive place of work.