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For Companies At a Glance
- Tasks: Engage with customers to activate free insurance policies and introduce optional products.
- Company: Join a purpose-driven UK insurance brokerage with a strong social mission.
- Benefits: Starting salary of £26,000, uncapped commission, and 25 days' leave.
- Other info: Enjoy ongoing coaching and clear progression pathways in a stable environment.
- Why this job: Make a real difference while working fully remote in a supportive team.
- Qualifications: Strong phone presence and self-motivation; prior experience is a plus but not required.
The predicted salary is between 26000 - 30000 £ per year.
Union Income Benefit (UIB) is a purpose-driven UK insurance brokerage protecting more than 2.5 million Trade Union members nationwide. For over 25 years, we’ve delivered simple, affordable protection designed specifically for working people. Operating from our UK-based contact centres, we’ve paid out more than £45 million in claims since 1999 - providing real financial support at life’s most difficult moments. As part of a well-established, FCA-regulated financial services group, we combine financial strength and governance with a strong social purpose. Our +96% customer satisfaction rating (from +16,000 reviews) reflects our commitment to doing the right thing for our members. We’ve proudly held Investors in People accreditation since 2002, demonstrating our long‑term investment in our people.
The Role
This is a structured, phone‑based sales role. You’ll contact customers who have opted in for a free insurance policy to:
- Activate their free insurance policy and confirm details.
- Introduce an optional accident insurance product and address common questions.
- Use our script and compliant wording precisely while sounding natural and in control.
- Handle objections, keep the call moving, and recover quickly from tricky moments.
- Collect bank details over the phone for customers who proceed, using secure processes.
- Hit clear targets and earn commission.
Your toolkit for success
- Communication: clear diction, confident tone, and genuine rapport.
- Discipline: follows the structure, protects data, updates the CRM accurately.
- Resilience: stays composed, learns from feedback, and bounces back.
- Results focus: enjoys a target driven environment.
What you’ll bring
- Strong phone presence and active listening.
- Professionalism when handling sensitive information (bank details).
- Self‑motivation to work independently from home.
- Coachability to act on feedback and keep improving.
(Prior insurance/sales experience is welcome but not essential. Training is provided.)
What we offer
- £26,000 starting salary with potential to rise to £30,000
- Uncapped monthly commission (OTE £30,000–£40,000)
- 25 days’ annual leave + UK bank holidays
- Fully remote set up with equipment provided
- Ongoing coaching, call feedback and skills development
- 35+ strong remote team, collaborative culture
- Monday–Friday 1100-1830 hours, no weekends
- Progression pathways within a stable, regulated business
The application process (simple & supportive)
- CV screening
- 15–20 minute teams interview
- 45min interview with Sales Management (this includes a script reading element which is provided following 1st interview)
Sales Agent - Fully Remote in Plymouth employer: UIB (also known as Union Insurance Services)
Contact Detail:
UIB (also known as Union Insurance Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent - Fully Remote in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Union Income Benefit and understand their mission, values, and the products they offer. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about phone-based sales, grab a friend or family member and do some mock calls. Focus on clear diction, confident tone, and building rapport – it’ll make a world of difference during your actual interviews.
✨Tip Number 3
Be ready to handle objections like a pro! Think of common objections you might face and prepare your responses. This shows that you’re not just following a script but are also capable of thinking on your feet and keeping the conversation flowing.
✨Tip Number 4
Don’t forget to showcase your resilience! Share examples from your past where you’ve bounced back from challenges. This will highlight your ability to stay composed and learn from feedback, which is key for success in a target-driven environment.
We think you need these skills to ace Sales Agent - Fully Remote in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Agent role. Highlight any relevant phone-based sales experience or customer service roles, and don’t forget to mention your ability to handle sensitive information professionally.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and passion for the role. Talk about why you want to work with UIB and how you can contribute to our mission of supporting Trade Union members. Keep it concise but engaging!
Prepare for the Interview: Familiarise yourself with our script and the types of questions you might encounter. Practice your communication skills and think about how you would handle objections. Remember, we’re looking for someone who can stay composed and confident on the phone.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need right there!
How to prepare for a job interview at UIB (also known as Union Insurance Services)
✨Know Your Stuff
Before the interview, make sure you understand UIB's mission and values. Familiarise yourself with their insurance products and the role of a Sales Agent. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Practice Makes Perfect
Since this role involves using a script, practice reading it out loud. Get comfortable with the wording while sounding natural. You can even role-play with a friend to simulate the interview environment and get feedback on your delivery.
✨Show Off Your Communication Skills
During the interview, focus on clear diction and a confident tone. Remember, this is a phone-based role, so demonstrate your ability to build rapport over the phone. Use active listening techniques to engage with the interviewer and respond thoughtfully.
✨Be Ready for Challenges
Prepare for questions about handling objections and tricky moments during calls. Think of examples from past experiences where you've successfully navigated difficult conversations. This will showcase your resilience and problem-solving skills, which are key for this role.