At a Glance
- Tasks: Engage with residents, manage communications, and ensure smooth project updates.
- Company: Join a rapidly expanding company focused on critical infrastructure projects.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and resilience.
- Why this job: Be the voice of the community and make a real difference in residents' lives.
- Qualifications: Experience in community engagement and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across utility and social infrastructure sectors. Our team of highly skilled specialists delivers innovative solutions to complex challenges.
Equal Opportunities Statement
At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. We welcome applicants of all backgrounds and encourage everyone to apply.
Responsibilities
As an experienced Resident Liaison Officer, you will be the visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of works processes and communicate updates and changes. In addition, you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
Experience working for a contractor or in a client‑side resident liaison / community engagement role, preferably within planned/reactive maintenance or asset management.
Excellent communication skills with confidence to manage difficult situations.
Collaborative ability to work with a range of stakeholders.
Resilience under pressure and understanding of discretion and respect in a public‑facing role.
UK driving licence and own car.
Resident Liaison Officer in Nottingham employer: UI Social Infrastructure Limited
United Infrastructure is an excellent employer, offering a dynamic work culture that values collaboration and innovation within the Social Infrastructure team in Dartford. Employees benefit from ongoing professional development opportunities, competitive remuneration, and a commitment to social impact, making it a rewarding place for those passionate about social housing and community development.
Contact Details:
UI Social Infrastructure Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UI Social Infrastructure Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UI Social Infrastructure Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UI Social Infrastructure Limited:Your cover letter is your chance to shine! Tell us why you want to work at UI Social Infrastructure Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UI Social Infrastructure Limited!
How to prepare for a job interview at UI Social Infrastructure Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
