At a Glance
- Tasks: Engage with residents, provide updates, and ensure smooth communication during infrastructure projects.
- Company: Dynamic company focused on critical infrastructure with a commitment to inclusivity.
- Benefits: Opportunities for personal and professional development in a fast-paced environment.
- Other info: Join a diverse team and thrive in an ambitious workplace.
- Why this job: Make a real difference in people's lives while developing your career in property services.
- Qualifications: Experience in community engagement and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About United Infrastructure
United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Equal Opportunities
At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
- Ensure residents are aware of the works processes and communicate updates/changes accordingly.
- Coordinate handover of keys to site teams.
- Provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
- Experience in a contractor or client‑side resident liaison / community engagement role, preferably within planned or reactive maintenance or asset management.
- Excellent communicator with the confidence to manage sometimes difficult situations.
- Resilient under pressure, respecting discretion and respect in a public‑facing role.
What We Offer
We invest in our people and firmly believe that our workforce is our most valuable asset. We provide opportunities for personal and professional development in a fast‑paced, diverse and ambitious environment.
Application Process
United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances.
Resident Liaison Officer in Glastonbury employer: UI Social Infrastructure Limited
At United Infrastructure, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. Our commitment to employee growth is evident through our investment in personal and professional development, ensuring that as a Resident Liaison Officer, you will have the opportunity to make a meaningful impact while advancing your career in a dynamic environment. Located at the heart of critical infrastructure projects, you will be part of a team that not only delivers innovative solutions but also fosters a sense of community and collaboration.
Contact Details:
UI Social Infrastructure Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Glastonbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at United Infrastructure. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show us you’re genuinely interested in what we do and how you can contribute as a Resident Liaison Officer. Tailor your answers to reflect our values and mission.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to handle various situations with residents. Role-play potential scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at United Infrastructure.
We think you need these skills to ace Resident Liaison Officer in Glastonbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in community engagement and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can make a difference at United Infrastructure. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills:As a Resident Liaison Officer, communication is crucial. In your application, give examples of how you've effectively managed difficult situations or communicated complex information clearly. We want to know you can handle the pressure!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you're serious about joining our team at United Infrastructure. We can't wait to hear from you!
How to prepare for a job interview at UI Social Infrastructure Limited
✨Know Your Stuff
Before the interview, make sure you understand United Infrastructure's projects and values. Familiarise yourself with their approach to community engagement and how you can contribute as a Resident Liaison Officer. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively managed difficult situations or communicated complex information to residents. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your skills.
✨Demonstrate Resilience
Expect questions about handling pressure and challenging interactions. Think of specific instances where you remained calm and professional under stress. This will illustrate your ability to thrive in a public-facing role and reassure them that you can manage expectations effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about their current projects or how they measure success in resident engagement. This not only shows your enthusiasm but also gives you a better understanding of the role and the company culture.
