At a Glance
- Tasks: Engage with customers, provide updates, and ensure high standards of care.
- Company: Join a rapidly expanding company focused on critical infrastructure projects.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Immediate interviews for qualified candidates; dynamic and diverse workplace.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Exceptional customer service skills and a drive to make an impact.
The predicted salary is between 60000 - 80000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Customer Care Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare — ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered.
As a Customer Care Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You’ll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage.
While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you’re someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you.
This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders.
If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
- Immediate interview for qualified candidates
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Customer Care Representative employer: UI Social Infrastructure Limited
At United Infrastructure, we pride ourselves on being an excellent employer, offering a vibrant work culture that values inclusivity and innovation. As a Customer Care Representative, you will not only play a crucial role in enhancing community relations but also benefit from competitive salaries, a comprehensive benefits package, and ample opportunities for career progression within our rapidly expanding organisation. Join us in Northeast London and Essex, where your contributions will make a meaningful impact on the lives of residents and the communities we serve.
Contact Details:
UI Social Infrastructure Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UI Social Infrastructure Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UI Social Infrastructure Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UI Social Infrastructure Limited:Your cover letter is your chance to shine! Tell us why you want to work at UI Social Infrastructure Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UI Social Infrastructure Limited!
How to prepare for a job interview at UI Social Infrastructure Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
