Credit Controller in Cardiff

The UHY Hacker Young Group is a leading UK network of chartered accountants, with almost 1,000 people working from 35 offices spanning England, Wales and Northern Ireland. We are a founding member of the UHY International network, with over 10,000 people across our 330 international offices. As such, we are accustomed to providing a seamless service to our broad portfolio of local, national and international clients.

We are a people-first business, and we recognise that you, and the rest of our team, are essential to deliver on our purpose of helping you prosper, whether you are a client, a member of our team, or part of our wider community.

Purpose of the job: Based in our prestigious London office, close to Tower Bridge, UHY is looking to recruit a Credit Controller, where you will be responsible for managing your own ledger and supporting the effective collection of outstanding debts across the firm. Building on a solid understanding of accounts receivable processes, aged debt reporting and credit risk, the role combines technical expertise with relationship management skills to ensure prompt and professional credit control.

Working with limited supervision, you will communicate effectively with clients and colleagues, identifying and escalating risks, and actively participate in workstreams that add value to the credit control function. You are expected to uphold UHY’s values, develop knowledge of service lines and key contacts, and act as a role model for junior members of the team.

As part of your ongoing professional development, we will support you in undertaking CICM study and other training as directed, if required. You will also mentor junior colleagues, provide guidance, and contribute to a culture of continuous improvement and high-quality service.

UHY can offer flexible hybrid working including a 35 hour working week and after a settling in period our hybrid policy is 3 days in the office and 2 from home.

Key tasks and responsibilities:

• Proactively manage customer accounts to ensure timely payments, supporting the company’s cash flow and financial health.
• Chase overdue debts professionally and negotiate payment plans to maintain strong customer relationships.
• Produce regular reports on aged debt, cash flow, and payment trends to inform management decisions.
• Resolve billing queries quickly and efficiently, ensuring a positive experience for customers.
• Ensure compliance with company policies, accounting standards, and relevant legal regulations.
• Continuously identify and implement improvements to credit control processes, driving efficiency and effectiveness.
• Regular meetings with your portfolio managers, these meetings are to be held at the office location. Some travel will be expected.

Person specifications – Desirable experience and skills:

• Essential: GCSEs (or equivalent) including Maths and English at Grade 5 (C) or above. Proven numeracy skills, and experience using Microsoft Excel/Office and accounting or ERP systems.
• Desirable: CICM Level 3 Diploma in Credit & Collections (or actively studying). Demonstrable experience of managing ledgers, credit risk and client relationships within a finance or credit control environment.

Culture & core benefits: At UHY, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 20 days holiday, plus 3 days compulsory office shutdown over Christmas, plus bank holidays.
• The ability to ‘purchase’ extra days leave in salary sacrifice.
• Private medical insurance at discounted rates.
• Private dental cover at discounted rates.
• Subsidised corporate gym membership at Fitness First.
• Life assurance (4x salary).
• Season ticket loan (for travel).
• Enhanced Maternity & Paternity pay.
• Pension Scheme arrangements (4% employee/4% employer).
• Employee discount platform – UHY Plus.
• Cycle to work scheme.
• Agile/Hybrid working policy.

Affinia is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible and agile roles and we are happy to explore your preferred working patterns as part of your application.

Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.