Oncology/Haematology Reception & Appointments Administrator

The Oncology Unit at Furness General Hospital is looking to recruit a part-time Receptionist/Administration Clerk. You need to be enthusiastic, motivated and prepared for the challenge of providing excellent customer service to the patients using the Oncology/Haematology services in a warm, friendly environment.

Main duties of the job:

• You will be required to work at Furness General Hospital with the potential for some very occasional travel to Westmorland General Hospital.
• You will be able to work as an effective team member, demonstrate effective communication skills both written and verbal, and support the team in the delivery of patient-focused care.
• Previous reception team and appointment booking experience together with knowledge of the LORENZO system is an advantage.

Education and qualifications:

• Educated to GCSE level or equivalent to include English language and Maths.
• Keyboard skills/computer literate.
• ECDL or equivalent.
• NVQ or equivalent in Customer Care.

Experience:

• Health service experience within a clerical field.
• Previous experience of PAS system/Lorenzo or equivalent.
• Customer Care.

Skills, ability and knowledge:

• Ability to deal with information sensitively and confidentially.
• Numerate, good communication skills to include; written, verbal.
• Ability to work both independently and as part of a team.
• Work to tight deadlines in a professional manner.
• Problem solving and ability to multi-task.

Please note that shortlisted applicants will be contacted by email. The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be effortlessly inclusive.

The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc.