Rheumatology Patient Navigator in Lancaster

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups - including BAME, LGBT+ and people with a disability.

An exciting opportunity has arisen for a crucial admin role as a Pathway Navigator for patients under the care of Rheumatology and will be the central point of contact for the patients; helping to ensure the individual needs of the patient are supported and that care is built around those needs.

Main duties of the job:

• You will provide direct support for patients to maintain their engagement in the surveillance pathways ensuring that they receive their surveillance scans on schedule.
• Working closely with the Rheumatology CNS and wider Rheumatology team.
• As the central point of contact you will be involved with maintaining both effective communication with and on behalf of the patient, signposting to other resources and information as defined by patient need and liaising with staff and services to ensure tests and appointments are scheduled.
• A key element of the role will be to maintain and populate tracking lists for both nurse-led and consultant clinics and to track patients through their RTT pathway, as such, you must have excellent IT and data entry skills.
• As this is a central contact point you will be predominantly based on site at Royal Lancaster Infirmary.

Working for our organisation:

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay. Our Community Service for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Person specification:

Education and Qualifications:

• NVQ3 in Business Administration or equivalent or relevant experience
• ECDL or recognised typing qualification or relevant experience
• GCSE Maths and English or Equivalent proficient in use of Microsoft office specifically EXCEL

Experience:

• Experience of undertaking a range of secretarial duties to include:
• Diary management
• Typing correspondence
• Answering telephone queries
• Audio typing
• Knowledge and use of medical terminology
• Experience of using MS Office systems
• Experience of overseeing a small team of staff
• Previous experience as a Secretary in a medical setting including waiting list management
• Experience of using a Patient Database
• Experience of using digital dictation machines and software
• Experience of working with spreadsheets and databases

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts. Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more.