Receptionist - Breast Screening Programme in Lancaster

An exciting opportunity has arisen to join the North Lancashire and South Cumbria Breast Screening Programme team, within University Hospitals of Morecambe Bay NHS Foundation Trust, as a receptionist. We have permanent part-time positions available based in the breast screening unit at Royal Lancaster Infirmary. Working days and hours can be negotiated with the successful applicant(s) to fit the needs of the service.

We are looking for evidence of team working as well as the ability to work independently. Someone who has excellent customer service skills and can maintain effective relationships with colleagues across the organisation. Good organisational skills and an ability to focus on and pay close attention to detail is essential to this role where long periods of concentration are required.

Main duties of the job:

• The reception and registration of service users and patients.
• Dealing with telephone and email queries and enquiries from patients, GPs and hospital staff.
• To request images from other sites.
• To maintain supplies of office stationery and instructions sheets, etc for patients.
• To book appointments.
• To deal with both telephone and written enquiries involving the making and changing of appointments via the computer system.
• To deal with incoming mail and assisting in the preparation of outgoing mail including appointment letters and information.

Please refer to the full job description and person specification for full details.

Person specification:

• Minimum of 4 GCSEs to include maths and English.
• Previous administration and clerical experience.

The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.

The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc.