People Services Assistant in Lancaster

Main area: Human Resources

Grade: NHS AfC: Band 4

Contract: 12 months (Fixed Term Until December 2027)

Hours: Full time, Part time, Flexible working, Home or remote working, 37.5 hours per week

Job ref: 331-8276249-UHMBSite

Location: Hybrid, Town: Lancaster

Salary: £28,392 - £31,157 per annum

Salary period: Yearly

Closing: 30/09/2026 23:59

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview:

The People and OD Directorate (POD) is responsible for developing people strategies, policy, practice, and delivering P&OD services which support strategic objectives, improve staff engagement, comply with legislation, and support organisational culture development and the embedding of organisational values.

Main duties of the job:

• You will support the People Business Partner and Advisor team by providing professional support and advice to Managers and staff across a range of employee relations matters and the application of Trust policies.
• To support the delivery of ‘a great place to be cared for; a great place to work’ through effective engagement in a responsive, high quality and ‘employee-centric’ People function.
• To ensure that all employee related issues are comprehensively and effectively addressed through proactive, employee centric and best practice advice and delivery.
• To provide professional support and advice to managers and colleagues in the organisation across the range of employee relations matters.
• To assist in the full range of People activities, including minute taking where appropriate.

Working for our organisation:

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our Community Service for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Person specification:

• NVQ III Customer Service / Business Administration or equivalent experience
• GCSE grade C or above in English Language (or equivalent)
• Knowledge of HR procedures (including Recruitment and Selection, Grievance and Discipline, absence management)
• Relevant previous experience of electronic database systems
• European Computer Driving Licence qualification or equivalent
• Certificate in Personnel Practice (CPP), or equivalent qualification or experience

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The Trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.

If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more.