Occupational Health Administrator (RLI) in Lancaster

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

The Occupational Health Administrator plays a vital role in supporting the Occupational Health & Wellbeing service at University Hospitals of Morecambe Bay NHS Foundation Trust. This Band 3 position is responsible for delivering high-quality administrative and clerical support, ensuring the smooth operation of departmental processes and contributing positively to the team’s objectives. The post holder will act as a key point of contact for staff and clients, managing communications, booking appointments, maintaining accurate records using the OH database, and supporting the day-to-day running of the service.

Strong organisational skills, attention to detail, and the ability to work independently with minimal supervision are essential. This role requires a sound understanding of confidentiality, data protection, and NHS systems, along with proficiency in Microsoft Office applications. Experience in a healthcare setting and familiarity with Occupational Health services are desirable. The successful candidate will demonstrate excellent communication skills, a proactive approach to problem-solving, and a commitment to continuous personal and professional development.

Main duties of the job:

• Delivering a wide range of administrative and clerical support to the Occupational Health & Wellbeing service.
• Acting as the first point of contact for clients and staff, managing face-to-face, telephone, and email communications in a professional and confidential manner.
• Booking and managing appointments using the Occupational Health database, coordinating diaries, and ensuring that all scheduling aligns with departmental targets.
• Handling incoming and outgoing correspondence, prioritising and triaging communications to appropriate team members.
• Maintaining accurate and up-to-date records, ensuring data integrity and confidentiality in line with GDPR and Trust policies.
• General office duties such as photocopying, scanning, and maintaining stationery supplies through the Trust’s procurement system.
• Contributing to the upkeep of the department’s digital filing systems, including the Occupational Health OneDrive.
• Providing cover during staff absences and undertaking additional administrative tasks as required.
• Attending mandatory training, participating in annual appraisals, and identifying personal development needs to support continuous improvement and service quality.

Education and Qualifications:

• A-level or equivalent acquired through experience.
• Relevant experience working within NHS Environment.

Experience:

• Experience of undertaking a range of Administrative duties.
• Experience of working in a health care environment.
• Good working knowledge of Microsoft Office applications.
• Experience of using a Patient Database.

Skills, Ability and Knowledge:

• A sound understanding of the NHS and the role Data Protection play for health care workers.
• Working knowledge and experience of MS Office products, including Word, Excel, Outlook and SharePoint.
• Evidence of good, clear communication skills.
• Good organisational skills to ensure work is completed on time with strong attention to detail.
• Able to work under own initiative under minimal supervision.
• Knowledge of SEQOHS and the importance of this to Occupational Health Services.
• Knowledge of Occupational Health and the role OH plays in a health care environment.

Personal Qualities:

• Demonstrates a commitment to team working.
• Evidence of continuing to update knowledge and personal development.
• Demonstrates a willingness to change as the role evolves.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.