CPCC Clerical Officer - RLI in Lancaster

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Reception and Booking Team based at Royal Lancaster Infirmary, Lancaster. You will be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP’s and Hospital staff in relation to outpatient appointments.

Main duties of the job:

• You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting.
• Previous administration and customer service experience would be an advantage but not essential.
• A full training package will be available to support the start of your Administration career in the NHS.
• You will be working with highly confidential information.
• There are part-time and full-time opportunities available.
• The Reception service is open from 8.30am to 5pm, five days a week.
• There may be a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.

Working for our organisation:

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Person specification:

• Education: GCSE or equivalent including Maths and English
• Keyboard skills/computer literate
• Customer care experience

Skills, Ability and Knowledge:

• Knowledge of NHS Patient Administration systems
• Ability to communicate well
• Ability to work with limited supervision

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL. The trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts. Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

For further details / informal visits please contact: Andrea Nightingale on 01539 716840.