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- Tasks: Join our team as a Customer Services Assistant, providing top-notch service to students and visitors.
- Company: UHI Perth is a leading college in Scotland, partnering with the University of the Highlands and Islands.
- Benefits: Enjoy part-time hours with a competitive salary and the chance to gain valuable experience.
- Why this job: Be part of a supportive environment that values communication and customer care while enhancing student experiences.
- Qualifications: Strong communication skills and experience in customer service are essential; IT skills are a plus.
- Other info: This role requires a PVG check due to working with children and vulnerable adults.
The predicted salary is between 26351 - 27114 £ per year.
Job Description
Customer Services Assistant (Term-Time Only)
Part-Time, Fixed-Term
14.5 hours per week, Monday to Friday 12pm-2pm (End Date 20/06/2025)
Tuesdays 4:30pm-9pm (End Date 30/05/2025)
Salary: £26,351 to £27,114 per annum, pro rata
UHI Perth is one of Scotland’s leading Colleges of Further and Higher Education, and a large partner in Scotland’s newest University, the University of the Highlands and Islands.
We are seeking an experienced Customer Services Assistant to join the College’s Customer Services team. You will provide reception cover and play a key role in delivering excellent service to visitors, students, and staff. This includes acting as a central information point, operating the main switchboard, answering/directing enquiries, signposting customers to a range of support services, and administering the College’s Digital Support Scheme. In this role you will carry out a variety of administrative tasks, contributing to effective daily operations and supporting the Student Experience teams (e.g. Admissions, Student Funding, Student Records, Student Support).
The ideal candidate will have excellent communication and customer care skills, with an enthusiasm for working with people and an empathetic nature. You will have experience providing a high level of service in a reception or customer facing environment. You must be able to demonstrate strong administrative/IT skills and have a keen eye for detail. It is equally important that you are confident working unsupervised.
To submit your application for this post, please click on ‘Apply’ and complete the on-screen application form.
Closing date: 23:30 on Monday 10 March 2025.
Please note interviews will be held week commencing 17 March 2025.
This post undertakes regulated work with children and protected adults, and a Protecting Vulnerable Groups (PVG) Scheme check is required. A check will be made against the list of those barred from working with children.
Customer Services Assistant employer: UHI Perth
Contact Detail:
UHI Perth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarize yourself with UHI Perth and its services. Understanding the college's mission and the specific support services you will be directing customers to can give you an edge during the interview.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent customer care, consider role-playing common customer scenarios with a friend to build your confidence in handling inquiries.
✨Tip Number 3
Highlight your administrative and IT skills. Be prepared to discuss specific software or systems you've used in previous roles that relate to managing information or supporting customer service operations.
✨Tip Number 4
Show your enthusiasm for working with people. Think of examples from your past experiences where you went above and beyond to help someone, as this will demonstrate your empathetic nature and commitment to customer service.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Assistant position. Understand the key responsibilities and required skills, such as excellent communication and customer care skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administrative roles. Emphasize any previous work in reception or customer-facing environments, showcasing your ability to provide high levels of service.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the college. Mention specific examples of how your skills and experiences align with the requirements outlined in the job description.
Check Application Details: Before submitting your application, double-check all details for accuracy. Ensure that you have completed the on-screen application form correctly and that all necessary documents are attached.
How to prepare for a job interview at UHI Perth
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled inquiries or resolved issues, demonstrating your excellent communication and customer care skills.
✨Demonstrate Empathy and Enthusiasm
Since the role requires an empathetic nature, be prepared to discuss situations where you've shown understanding and support to customers or colleagues. Your enthusiasm for working with people should shine through in your responses.
✨Prepare for Administrative Questions
Expect questions related to administrative tasks and IT skills. Be ready to discuss your experience with various software and how you manage details effectively in a busy environment.
✨Confidence in Unsupervised Work
The job requires confidence in working unsupervised. Prepare to share examples of when you've successfully managed tasks independently, showcasing your reliability and self-motivation.
