The University Hospitals of Derby and Burton NHS Foundation Trust is seeking an experienced Complaints Investigation Lead to provide senior leadership, oversee formal complaint investigations and champion a compassionate, person‑centred response. You will drive timely investigations and quality assurance across the Trust.
You will manage a caseload, ensure compliance with NHS complaints standards, mentor investigators and translate learning into service improvement.
Senior Complaints Investigation Lead - Patient Experience employer: UHDB
University Hospitals of Derby and Burton NHS Foundation Trust is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where staff can thrive. With a strong commitment to professional development, competitive benefits, and a culture rooted in compassion, openness, and excellence, employees are empowered to make a meaningful impact on the health of their communities. Located in Derby, the Trust offers unique opportunities for growth within a dynamic healthcare setting, ensuring that every team member feels valued and integral to the mission of providing exceptional care together.
