University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Head of Patient Experience and Insights to lead the strategy and oversee engagement, feedback, complaints and the PALS service. You will drive learning and responsive action across divisions to improve patient and carer experiences.
You will work with clinical and corporate teams, ensure inclusive involvement of seldom-heard voices, and develop the patient experience team with clear standards and performance measures.
Chief Patient Experience & Insights Leader employer: UHDB
University Hospitals of Derby and Burton NHS Foundation Trust is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where staff can thrive. With a strong commitment to professional development, competitive benefits, and a culture rooted in compassion, openness, and excellence, employees are empowered to make a meaningful impact on the health of their communities. Located in Derby, the Trust offers unique opportunities for growth within a dynamic healthcare setting, ensuring that every team member feels valued and integral to the mission of providing exceptional care together.
