Temporary Staffing Service Team Leader in Coventry

Site University Hospitals Coventry and Warwickshire Town Coventry Salary £32,073 - £39,043 pro rata per annum Salary period Yearly Closing 08/10/2026 23:59 Interview date 05/11/2026

Job overview

An excellent opportunity has arisen to join the Temporary Staffing Services (TSS) Team at UHCW NHS Trust as a Band 5 Team Leader on a permanent basis.

We are looking for an organised and motivated individual to support the development and implementation of new processes and procedures within the service. You will play a key role in maintaining effective audit and governance systems, ensuring compliance with standard operating procedures, national requirements and best practice, while contributing to ongoing service improvement.

Working closely with the other Team Leader, Temporary Staffing Services Manager and Deputy Manager, you will support the day-to-day operational delivery of the service. This will involve liaising with Trust-wide colleagues, professional leads and external agencies to ensure efficient and responsive staffing support across the organisation.

Together with the other Team Leader, you will share line management responsibility for the TSS Booking Assistants and Officers, providing day-to-day supervision, support and performance management to ensure high standards of service delivery and staff development.

This is a fantastic opportunity for someone looking to develop their leadership, management and operational skills within a fast-paced NHS environment, while making a meaningful contribution to workforce delivery and patient care.

This vacancy is not eligible for sponsorship.

Main duties of the job

1. People Management and Leadership

• Provide effective line management to team members, including undertaking appraisals, supporting development planning, and managing performance.
• Oversee sickness absence in line with Trust policy, including monitoring, review meetings, and appropriate interventions.
• Coordinate annual leave to ensure adequate service coverage.

2. Operational Service Delivery

• Manage the day-to-day running of the team to ensure delivery of a high-quality, end-to-end temporary staffing service.
• Regularly review workloads, priorities, and task allocation to maintain service efficiency and responsiveness.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

3. Financial and Payroll Oversight

• Ensure the timely and accurate processing of payments for both internal bank staff and external agency workers, in line with payroll deadlines and financial controls.

4. Advisory and Stakeholder Engagement

• Provide expert advice and guidance to departments on the appropriate use of temporary staffing and agency resources.
• Support the implementation of robust monitoring, assurance, and escalation processes.
• Promote and share best practice to optimise workforce utilisation across the Trust.

Role Requirements

The post holder will work operationally within a busy Temporary Staffing/Resourcing/People Services environment and previous team leadership experience is required.

For more information on the role please email Selina Rahman, Deputy Temporary Staffing Services Manager, at selina.rahman@uhcw.nhs.uk

For further details of the role please see the attached job description.

Qualifications

• Educated to Degree level or relevant equivalent experience
• Evidence of Continuous professional development

Experience

• Experience of working in a temporary staffing/resourcing department within the healthcare sector
• Experience of line management of other members of staff (minimum one year), including appraisals, training and day to day delegation of work.
• Experience of pay procedures such as invoicing and payroll
• Experience of communicating effectively with and influencing a range of internal and external customers.

Knowledge

• Proficient in use of Microsoft Packages
• Knowledge of using Allocate, Health Roster, 247 Time, ESR and other booking and payment management systems
• Knowledge of the various job roles and specialisms within the NHS
• Knowledge of NHS Terms and Conditions

Skills

• Must be confident with making tough decisions
• Good customer care skills including a helpful telephone manner
• Ability to analysis and interpret data
• Ability to work on own initiative
• Ability to prioritise tasks and manage conflicting demands
• Excellent attention to detail and accuracy
• Excellent organisational skills
• Undertake a pro-active approach to review and improve process’s to meet operational demands
• Excellent negotiating skills

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below)
• Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of

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